Never ever open an account with Game

I have an account with Game and i have had the worst experience ever ,so last week Tuesday (26 April 2019) I went to a bank to get a loan and the bank refused to give me the amount I requested for because the credit bureau reads that apparently my Game account is in arrears and have not been paid, which is not even true. So I immediately rushed to a nearby Game store in Pietermaritzburg to check what might be the problem cause my account is actually up to date , they gave me a telephone and they put me through to through to their credit department which is the worst I’ve ever experienced the call center agents that I have spoken to (about ten of them already) none of them have been able to send me proof that my account is indeed up to date ...if they don’t drop the phone on me they just lie and say they will send proof to me in the next 5 minutes and I don’t ever hear from them. I am very disappointed with Game because this is affecting my life and my only sin was to open an account with them. I have called all credit bureaus and they have all confirmed that Game have not given them an instruction that my account is now up to date this is very ********* business why would u not send an update to the bureau cause I made my payment long ago.