kM
kabelo M

1 reviews | Active since Oct 2017

20 Jul 2020, 17:21

NEVER EVER BUY FROM GAME STORES!!!! DISGUSTING CUSTOMER SERVICE

Absolutely appalled with the service I have received from Game's online store and their customer service. Would not recommend anyone to buy from the online or physical stores. Bought a Defy double-door fridge on the 30th of June and paid for it to be delivered within the 14 stipulated days. Two weeks thereafter a Hisense fridge was delivered and had to be taken back. Since then i've followed up numerous times via email, telephone, Twitter and even went to their Cradle Stone store to follow up AND STILL NOTHING. YES, STILL WAITING FOR JUSTICE NKOSI TO CALL ME BACK. I keep get pillar to post responses or their call center agents promise to call back and *suprise* NEVER ACTUALLY DO! At this point I want my money back because I am done with dealing with this service when I've paid cash for everything and I owe Game nothing. Utterly disappointed and definitely NOT doing this again.

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Replies (1)
kM
kabelo M's update23 Jul 2020, 11:37
Reviewer Update
Tammy, it's pretty unacceptable that it's taken you this long to investigate. I've used every avenue (phone calls, email, twitter, Hello Peter) to reach out to you for weeks now and this standard response is what you are giving me. Really unacceptable that no one has even bothered to call me back, at the very least.