Never ever buy at Game

Dear Game Customer Service,

I am writing to formally lodge a complaint regarding the purchase of two Proline Celeron V116 4GB laptops on 25 November 2025. From the outset, both devices have been unusable, as they restart whenever I attempt to connect to Wi-Fi.

On 10 December, I contacted your store by phone but received no assistance. On 20 December, I sent a WhatsApp message and an email to Game Online, but neither was acknowledged. Despite making multiple calls, I only managed to speak with an agent on 23 December, who advised me to send pictures of the laptops. I comp**** and was told that Finance would process a refund. However, no response followed.

After further calls, I was informed that the laptops would be collected. They were eventually collected on 14 January 2026. On 24 January, I received an email from Alex Ryan stating that the laptops had no serial numbers and had scratches. I find this explanation unacceptable, as it is highly unlikely for new, unused laptops to lack serial numbers. I requested proof of these claims, but none has been provided.

This experience has caused significant inconvenience and frustration. I request a full refund for the two laptops without further delay. I also expect a clear explanation regarding the handling of my case and why my communications were ignored.

I look forward to your prompt resolution of this matter.