NEVER BUYING AT GAME EVER AGAIN....****ED OFF!!!!!

I bought a home theater online on the 17th December 2019 and it was delivered on the 19. We unpacked it and started putting it together on the day. We realized that it the sound was not up to par and the higher the volume the worse it got. We decided to pack it in the box as it came and called the customer care on the 19th of December 2019. I spoke to Ela who asked for pictures, which i sent promptly. She called after 2 days and said she will refer the matter to the refunds department.

After a week or so i receive a call stating that if the home theatre system is faulty then they will give me a refund but if its not then they can't because then its viewed as second-hand. I'm so livid because they don't even have an online payment refund policy and they're telling me that the seal has been broken and cannot be resold. What a load of ********. The box came with tape, the system was not tampered with and the seals in the dvd player are still intact.

I WANT MY REFUND!