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Nokululama M

1 reviews | Active since Jan 2025

02 Jan 2025, 12:45

Never buy Electronics from Game

On the 23rd of December I asked my mom to buy a proline 14 for my son for studies at Game at Jabulani mall. when we opened the laptop after the holidays, we found out that it was faulty - I could not login. Asked my mom to return it on the 2nd of January 2025. she was told that they would need to book it for repairs, and this would take 21 days. I called the call center they said the same thing -reason for booking was that we had opened it they would only refund it if we returned it unopened within 7 days. I don't know how we would have known it was faulty if we did not open it. I really regret buying from Game and would advise anyone against buying there because they are not considerate, and this is within those 7 days since most days were holidays. Oh, another thing they were greeted by the salesman who said that he did advise them that proline is faulty.

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Replies (1)
Game
Game's reply03 Jan 2025, 10:00
Official
Hi Nokululama, thanks for getting in touch. I am truly sorry to hear about the unfortunate experience you've had with the product you've purchased from us. I understand that receiving a faulty, item can be very frustrating. Please accept our sincerest apologies for any inconvenience this might have caused you. Although the item was received in a less than satisfactory condition, as our policy stipulates, we have a return period of 7 days. Even though the return period may have elapsed, to provide you with the best possible solution, the item will need to undergo an assessment. We understand this might cause further inconvenience, but it is a necessary step to determine the appropriate course of action and should the item be found irreparable, you will be refunded. You may take the laptop to any Game store of choice, along with the proof of purchase. For information on our return policy, we encourage you to check out our website at https://tinyurl.com/5y2tarrn. Once again, we do apologize for the overall inconvenience.

Best regards,