1 reviews | Active since May 2015
NEVER BUY A AIRCON AT GAME
ON THE 28/02/2015 WE PURCHASED 3 AIRCONS AT GAME GROBLERSDAL. THE SALES PERSON WAS NOT ABLE TO TELL US WHO WAS RESPONSIBLE TO INSTAL THE AIRCON. ABOUT TWO WEEKS LATER THEY CAME TO INSTAL THE ONE AIRCON. THEY COULDN'T INSTAL THE OTHER 2 AIRCONS AS HE DID NOT HAVE THE BRACKETS. THE ONE THAT FRICON ELEKTRIES INSTALLED WAS *****ED. ON A LATER STAGE HE CAME TO INSTAL THE OTHER 2 AIRCONS AND THEN SEND US AN INVOICE OF R3600 FOR THE 6 BRAKETS. THEN WE FOUND OUT THAT THE ONE AIRCON IS NOT WORKING PROPERLY, ITS NOT MAKING AIR COLD. WE HAVE PHONED GAME AND SPOKEN TO LUCKY AND HE GAVE US FRANCOIS CELL PHONE NUMBER, HE IS THE AGENT IN ANOTHER AREA. WE PHONED HIM A FEW TIMES, HE PROMISED TO SORT THIS OUT. I PHONED HIM AND LUCKY LAST WEEK AND TOLD THEM I WANTED THIS TO BE SORTED OUT BY FRIDAY AT IT'S ALMOST THREE MONTHS AND THE AIRCON PROBLEM IS STILL NOT SOLVED. I HAVE TOLD THEM THAT I WILL GET MY OWN PRIVATE INSTALLER WHO DOES ALL OUR WORK TO COME AND SORT MY PROBLEM OUT AND I WILL SEND HIS BILL TO GAME. PLEASE PEOPLE DO NOT BUY A AIRCON FROM GAME!!!
We are in receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
We confirm that Imperial Aircon made contact with you to make arrangements for a technician to attend to the re-installing of the units on receipt of the form that they have sent to you.
We trust that the matter will be resolved shortly to your satisfaction.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We are in receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
We confirm that Imperial Aircon made contact with you to make arrangements for a technician to attend to the re-installing of the units on receipt of the form that they have sent to you.
We trust that the matter will be resolved shortly to your satisfaction.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
