Never again from Game stores!

Hi all, I would like to make consumers aware of how poor the service is from Game stores. I made an online purchase of Christmas goods on the 13th of December 2018 with the promise of 3 to 5 working days delivery. Unfortunately Christmas came and went nothing was delivered. Phone calls were made (5 in total), with the verbal promise of rectifying this but sadly nothing. 16 days after Christmas, on the 11th January 2019 an email was sent to Game stores online shopping help, i received an email that my request is being reviewed by the support staff.

Today the 15th of January 2019, i get a message that my parcel has been dispatched with the couriers details, (as someone who loves Christmas), I was looking forward to this package never mind the late delivery, only to find that the parcel was just dropped off with my housekeeper and no signature was required. ( mind you i was not present at the time)

I accepted the package and when i opened it, I was in for more dissappointment because out of the 4 items ordered only one was in the package.

I am now just frustrated with this store.

If they cannot handle the online orders i don't think its advisable for them to offer it.