Never again!!!!

I purchased two items on 29 November 2019 at Game online, little did I know that their customer service is very poor. First item delivered on the 17 Dec and second item delivered on Christmas eve, I was taken from pillar to pillar , emails from game contradicted each other, I have never been so angry and stressed like this. At some point I thought I was being ****med. My advice to Gameonline, you need to introduce store collection, I mean if an item that I purchased online is in my nearest store why can't I go and collect it. I for one will never purchase from gameonline ever again, not after all the troubles I went through for items which I purchased by cash.