Never again!

Well absolutely horrific online ordering. My mom placed an order on 23 November 2024 regarding a garden set, online said there was one in stock, yes order it quickly. Order confirmed, her money in their pockets. 2 days later get a call saying they don't have the table at their store so they will send the chairs to another store to be delivered with the table. No feed back, emailed twice no feed back. All of a sudden and email stating there are no chairs in stock(how did that happen) so we phone and get little to no help actually. Again and email regarding refund we are to await the follow up refund steps email, yeah never.l received that. Multiple phone calls later (with no email responses I guess to cover their own butts with no paper trail from their side), multiple times we've been told they'll get back to us in an hour and we always end up having to phone the next day due to their incompetence. Still gave no joy out of them, we have to wait for a refund on their terms requiring our bank details and absolutely no compensation for our time, our frustration, airtime for phone calls, data for emails and our bank charge fees. Thanks game for disappointing a pensioner who just wanted a plastic table and chairs out for Christmas with her family, hope you sleep well at night. Seen too many reviews regarding available stock that is all of a sudden out of stock once people have paid, that is false advertising and just down right disgusting, don't know what sick game you are playing with people.