Negligence

I Regret opening a Game Store card, Opened the account in March 2022 and the was ***** purchases on the account, yet with every transaction you required to issue an ID The Purchases where made while the card was still in my position, They Where Careless with My Personal Information, Reported everything to the ***** department sent all documents needed but still to date i have not received any feedback tried calling am sent from pillar to post all the time. the only calls am receiving is that i need to pay i can never pay the money i never used i cant afford that installment