Negligence and poor service

I had previously reported that i had an accident at game store where i fell on a broken bottle of mayonnaise (without a visible caution sign) on the 26th of march at game bloed store and till this day i haven't 1. recieved a call or email from their insurers for pictures or details of the day 2. Recieved a reply to my email from the store manager on how game's '' offer'' of R550 was compounded for my accident 3. Recieved a written or verbal apology from anyone 4. Recieved a call or email from game's legal team to tell me what's the conclusion of my matter was. I also sent Johan Bosch an email but haven't received a response to how long i will have to wait for a reply. Im not happy with the way my matter was handled as I've realised that whenever i do heavy duty work or weights my palm becomes inflamed. Their offer still stands at R550 for my medical bill which they still haven't rep**** to me if they will be able to send it to me via eft as i do not wish to set foot in that store again