Negative Person at Game

The slogan says, always WIN at Game, Seems not. I bought a Ryobi Drill and less than a month it broke, so I took it back and I was told the supplier will need to access and repair it and the manager insisted on it up until I proved her wrong with the consumer protection act. I was then given a voucher of my purchase price to get another drill only to find out that the store doesn't have stock, so I enquired if they could arrange from a nearby Game store to have 1 delivered to boulders Game for me to collect, I was immediately told NO without her(The Manager) even thinking about it. She said the Item is too small for her troubles to get it to her store, what about the inconvenience it has caused me, she couldn't give a DAMN and instead brushed me off and said \if I want the drill I must go collect it at another Game"yet on the website it does say delivery can be arranged. I'm disgusted with this attitude and Game does not need to suffer with staff with this kind of attitude especially when they occupy management roles and those managers leaves customers in despair when they contradict the Game values. I do not have time/money to drive to the other store."""