LF
LF F
1 reviews | Active since Jan 2017
22 Oct 2018, 08:44
need help please
Good day,
I bought a LG smart inverter microwave manual on 11th of August 2018 cash at Game Key west. I`m experiencing problems with the microwave. The fan does not work and it does not heat up/or defrost. My concern is that I lost my wallet sometime in September 2018 and with my luck my receipt where in that specific wallet. Is there any way that I can be assist without a receipt? I can produce by bank statement where the payment went of my bank with reference as Game Key west. I`m sure the store manager can go back to the cash-up`s and transaction reports of that to retrieve my proof of purchase and a copy of my debit card receipt, as the store keeps a merchant copy and my card details can be verified with your merchant copy. Please I`m desperate and I know it`s a lot to ask. I will really appreciate if u can assist me.
Thank you.
Helpful (0)
Replies (5)0
Replies (5)
Game's replyOfficial
22 Oct 2018, 10:12We acknowledge receipt of your complaint with reference ***0 and apologise for any inconvenience caused.
In order for the store to trace the transaction and re-print a slip, we need the following information:
* Exact date of purchase?
* Method of payment e.g. Absa Credit Card with the last 4 digits on the card.
* Serial number of this item
You may send this info to *** - using the reference on this mail.
We look forward assisting you in this matter.
Regards
Group Customer Service Advisor
***
Tel: ***73
/rt
In order for the store to trace the transaction and re-print a slip, we need the following information:
* Exact date of purchase?
* Method of payment e.g. Absa Credit Card with the last 4 digits on the card.
* Serial number of this item
You may send this info to *** - using the reference on this mail.
We look forward assisting you in this matter.
Regards
Group Customer Service Advisor
***
Tel: ***73
/rt
Best regards,
Game's reply22 Oct 2018, 10:12
Official
We acknowledge receipt of your complaint with reference ***0 and apologise for any inconvenience caused.
In order for the store to trace the transaction and re-print a slip, we need the following information:
* Exact date of purchase?
* Method of payment e.g. Absa Credit Card with the last 4 digits on the card.
* Serial number of this item
You may send this info to *** - using the reference on this mail.
We look forward assisting you in this matter.
Regards
Group Customer Service Advisor
***
Tel: ***73
/rt
In order for the store to trace the transaction and re-print a slip, we need the following information:
* Exact date of purchase?
* Method of payment e.g. Absa Credit Card with the last 4 digits on the card.
* Serial number of this item
You may send this info to *** - using the reference on this mail.
We look forward assisting you in this matter.
Regards
Group Customer Service Advisor
***
Tel: ***73
/rt
Best regards,
LF
LF F's updateReviewer Update
22 Oct 2018, 11:10thank you very much I really do appreciate. However email adress provided for game keywestare not working, the email I send came back
LF
LF F's update22 Oct 2018, 11:10
Reviewer Update
thank you very much I really do appreciate. However email adress provided for game keywestare not working, the email I send came back
Game's replyOfficial
22 Oct 2018, 12:05Apologies - correct email address is ***
Best regards,
Game's reply22 Oct 2018, 12:05
Official
Apologies - correct email address is ***
Best regards,
LF
LF F's updateReviewer Update
22 Oct 2018, 12:43thank you :)
LF
LF F's update22 Oct 2018, 12:43
Reviewer Update
thank you :)
LF
LF F's updateReviewer Update
23 Oct 2018, 13:13Good day,
First of all I would like to say thank you for the afford and time that has been put in to assist me , and also a special thanks to Lufuno for his great customer service, unlike Sonia Mkhencele who was not helpful at all. They told me that I will be sitting without a microwave for about two weeks, now this is a really big inconvenience for me. I told Sonia Mkhencele that this is a very long time and I asks if they can replace or refund me then she has the audacity to asks me “ what will Game do with a second hand microwave” I mean really? I told her that I`m a customer of Game not a customer of LG and that Game needs to sort that out with Lg, and she told me that LG will send me a quotation if I need to pay for something?? Pay for what?? That microwave is only 2 months old. I don’t want to be difficult but in my personal opinion I think this is really unfair towards me as a consumer. If LG fix the microwave what guarantee do I have that two months down the lane the exact same thing won’t happen again and I asks Sonia and she told me ja but we not sure if that’s gonne happen and I must remember the microwave is 3 months old and it’s not. I also work in retail and we also deal with electrical appliances and suppliers if a customer bring something back we keep our client happy and sort the rest out with our supplier we don’t give them attitude. I took my business to Game for a good reason. If I’ve known this would happened I would’ve never taken my business to Game. It’s not my fault that LG`s products are faulty, I bought that microwave so it will last me for years not two months and to be quite frankly I don’t feel comfortable to use that microwave again or a Lg product for that matter. All I want is that Game should replace my microwave or refund me and then Game can ask LG what they should do with a second hand microwave. Now I know for future references not to buy anything from Game cause I`m scared I might be getting the same treatment.
Regards
Leozel.
LF
LF F's update23 Oct 2018, 13:13
Reviewer Update
Good day,
First of all I would like to say thank you for the afford and time that has been put in to assist me , and also a special thanks to Lufuno for his great customer service, unlike Sonia Mkhencele who was not helpful at all. They told me that I will be sitting without a microwave for about two weeks, now this is a really big inconvenience for me. I told Sonia Mkhencele that this is a very long time and I asks if they can replace or refund me then she has the audacity to asks me “ what will Game do with a second hand microwave” I mean really? I told her that I`m a customer of Game not a customer of LG and that Game needs to sort that out with Lg, and she told me that LG will send me a quotation if I need to pay for something?? Pay for what?? That microwave is only 2 months old. I don’t want to be difficult but in my personal opinion I think this is really unfair towards me as a consumer. If LG fix the microwave what guarantee do I have that two months down the lane the exact same thing won’t happen again and I asks Sonia and she told me ja but we not sure if that’s gonne happen and I must remember the microwave is 3 months old and it’s not. I also work in retail and we also deal with electrical appliances and suppliers if a customer bring something back we keep our client happy and sort the rest out with our supplier we don’t give them attitude. I took my business to Game for a good reason. If I’ve known this would happened I would’ve never taken my business to Game. It’s not my fault that LG`s products are faulty, I bought that microwave so it will last me for years not two months and to be quite frankly I don’t feel comfortable to use that microwave again or a Lg product for that matter. All I want is that Game should replace my microwave or refund me and then Game can ask LG what they should do with a second hand microwave. Now I know for future references not to buy anything from Game cause I`m scared I might be getting the same treatment.
Regards
Leozel.