SM
Samantha M
1 reviews | Active since Nov 2013
07 Jul 2015, 12:18
Natalie Petersen Owner of Game Zevenwacht
Walked into Game zevenwacht Mall with a return to refund and then the consultant natalie petersen not being the first time tells me that she has to do all sorts of checks, treats me as if I stole the damn stuff and I ask her why does she treat me ****, she says I should move over to the other consultant and let her contact the manager because \she knows how I get when I don't get my way"I'm so stunned by that because who gives her the right to speak to me like that the damn customer...so I take it the last time I reported her she was not taken to task!!!! She needs to go for customer service therapy. Super irrate"""
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Game's replyOfficial
07 Jul 2015, 13:44Hello samantha.marinus,
We acknowledge receipt of your complaint with reference *** .
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Senior management will investigate this matter and will provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** .
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Senior management will investigate this matter and will provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply07 Jul 2015, 13:44
Official
Hello samantha.marinus,
We acknowledge receipt of your complaint with reference *** .
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Senior management will investigate this matter and will provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** .
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Senior management will investigate this matter and will provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73