CM
Christina M
1 reviews | Active since Jul 2025
29 Jul 2025, 16:42
My worst nightmare
I made a cash payment for a PS 5 which was a birthday present in the morning and a confirmation of my order was send to me via email. At 4 pm in the afternoon I was told that the item was out of stock and I will only be getting my money back after 14 days because I am a Capitec bank user. I was told I made a purchase of an item that was stated as being out of stock on the website. I feel like I was made to look like an idiot because there is no way I could purchase an item that was out of stock. And again it is unfair that I should be inconvenienced for 14 days for my own money if I could get my money and go get the item elsewhere
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Replies (6)CM
Christina M's updateReviewer Update
30 Jul 2025, 11:07When will I be getting my money back? Because 14 days is unacceptable. I told the call centre consultant about this issue yesterday and she insisted that there was nothing that can be done even after I voiced my disapproval with that waiting time. I want that money so that I can go get the item elsewhere. Nowhere was it written that Capitec bank users have to wait 14 days for their refund on the refund policy. Therefore, I am a purchase without receiving the correct information. Game can not expect us to wait 14 days for our money whilst they didn’t wait that long for our payment. I want a clear answer so that when I wait I will know what I am waiting for and if I am dissatisfied I can escalate the matter forward
CM
Christina M's update30 Jul 2025, 11:07
Reviewer Update
When will I be getting my money back? Because 14 days is unacceptable. I told the call centre consultant about this issue yesterday and she insisted that there was nothing that can be done even after I voiced my disapproval with that waiting time. I want that money so that I can go get the item elsewhere. Nowhere was it written that Capitec bank users have to wait 14 days for their refund on the refund policy. Therefore, I am a purchase without receiving the correct information. Game can not expect us to wait 14 days for our money whilst they didn’t wait that long for our payment. I want a clear answer so that when I wait I will know what I am waiting for and if I am dissatisfied I can escalate the matter forward
CM
Christina M's updateReviewer Update
30 Jul 2025, 12:17But I was not told about the delay with Capitec bank users regarding refunds. So I was not given information as a consumer. I think the ombudsman will have to be informed about this issue. I saved up more than 13000 for the item and I want to present it as a gift. I will not be inconvenienced for that long. And the information you providing is not clear the call centre agent said that the same thing. I want clear information like dates and time frames I cannot settle for this automated responses
CM
Christina M's update30 Jul 2025, 12:17
Reviewer Update
But I was not told about the delay with Capitec bank users regarding refunds. So I was not given information as a consumer. I think the ombudsman will have to be informed about this issue. I saved up more than 13000 for the item and I want to present it as a gift. I will not be inconvenienced for that long. And the information you providing is not clear the call centre agent said that the same thing. I want clear information like dates and time frames I cannot settle for this automated responses
CM
Christina M's updateReviewer Update
30 Jul 2025, 19:12Give me clear information and not apologies. An issue being escalated without any communication from you is pointless from my standpoint. I need to be told when I can expect communication from you regarding my matter. I need a reference or contact person, something concrete. At this point I know nothing regarding when my matter will be resolved
CM
Christina M's update30 Jul 2025, 19:12
Reviewer Update
Give me clear information and not apologies. An issue being escalated without any communication from you is pointless from my standpoint. I need to be told when I can expect communication from you regarding my matter. I need a reference or contact person, something concrete. At this point I know nothing regarding when my matter will be resolved
CM
Christina M's updateReviewer Update
31 Jul 2025, 09:39Clearly from your response I will not be assisted and therefore I need to look into other avenues available. I will not take this one lying down I save up for an item and then finally I was able to afford it i am inconvenienced by Game stores for yet another 14 days just purely because I am a Capitec user.
CM
Christina M's update31 Jul 2025, 09:39
Reviewer Update
Clearly from your response I will not be assisted and therefore I need to look into other avenues available. I will not take this one lying down I save up for an item and then finally I was able to afford it i am inconvenienced by Game stores for yet another 14 days just purely because I am a Capitec user.
Game's replyOfficial
31 Jul 2025, 11:44Thanks for getting back to us. We do understand that you are frustrated our team is trying their best to assist, and they are attending to this matter with urgency.
Game's reply31 Jul 2025, 11:44
Official
Thanks for getting back to us. We do understand that you are frustrated our team is trying their best to assist, and they are attending to this matter with urgency.
CM
Christina M's updateReviewer Update
31 Jul 2025, 19:27You keep responding and nothing in your response is clear. However based on your previous response you cannot do anything regarding the waiting time instead you still estimating that it will take 14 days. I am not going to wait for 14 days to get my money back it is not written anywhere on your refund policy that Capitec bank users will have to wait 14 days to get their refunds if it was stipulated in your policy I would have used an alternative payment method. Like I said clearly you won’t assist me but you expect me to adhere to your 14 days rule which is unreasonable and unfounded.
CM
Christina M's update31 Jul 2025, 19:27
Reviewer Update
You keep responding and nothing in your response is clear. However based on your previous response you cannot do anything regarding the waiting time instead you still estimating that it will take 14 days. I am not going to wait for 14 days to get my money back it is not written anywhere on your refund policy that Capitec bank users will have to wait 14 days to get their refunds if it was stipulated in your policy I would have used an alternative payment method. Like I said clearly you won’t assist me but you expect me to adhere to your 14 days rule which is unreasonable and unfounded.