My worst customer service experience

Two and half months ago on a beautiful autumn afternoon i walked in with my damaged Lenovo laptop which was refusing to boot. Booked in for repairs (In Warranty).

Went in after 21 days to check on my laptop was told to wait as it was still with the supplier, no explanations. Went back a month later same story.

It is now 2 and a half months later. I visited the Pietermaritzburg Cbd Branch where my lrnovo laptop is being held hostage and you guessed it, i was told it is still with the supplier. This is beyond ridiculous.

Asked the attendant for an explanation and she could not give me one, she rather told me to comeback another day and she will find out and call me. Till today i am yet to receive a call. Exams are coming up in 2 weeks and i have hit a brick wall. I Have tried everything in my power and i don't know what to do anymore.

I have been more than patient. On Facebook Corporate page they are ignoring my messages. PLEASE HELP!