JR
Jane R
1 reviews | Active since Dec 2009
08 Mar 2024, 10:40
My refund please
I need my refund processed as in yesterday, I'm not prepared to wait any longer. I have been waiting for my order since last week and I need my money back to buy from another store. Your useless courier- Fastway have not delivered my order and you know it. If you don't have any plans to change this courier, you will soon be left with no customers. I'm definitely not going to buy from you anymore, and not even in-store because they are worse.
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Game's replyOfficial
10 Mar 2024, 11:22Hi Jane, thanks for getting in touch. I'm so sorry for the situation at hand, as we never intended for you to be inconvenienced in such a manner. I do see your cancellation request has been escalated and we are currently waiting on response from the courier to confirm if the item has been returned to the store. Once the item is back in store, only then your refund will be processed. Be sure that the agent working on your query will keep you updated on the way forward.
Game's reply10 Mar 2024, 11:22
Official
Hi Jane, thanks for getting in touch. I'm so sorry for the situation at hand, as we never intended for you to be inconvenienced in such a manner. I do see your cancellation request has been escalated and we are currently waiting on response from the courier to confirm if the item has been returned to the store. Once the item is back in store, only then your refund will be processed. Be sure that the agent working on your query will keep you updated on the way forward.