My refund

I ordered a laptop online at Game on the 29 of April, never got a response about the whereabouts of my order. After numerous failed attempts to get through their contact centre I was told of a lockdown backlog. I requested a refund because I couldn't wait any longer. Needless to say, on the 27th of May they sent an email saying my refund will reflect on my bank account in 14 days time, I sent them my banking details... Even today I have not received my refund.

I am supposed to submit my thesis by the end of July and I don't have a laptop because of the incompetency and total disregard of customers by Game. All I want is my R5549 so I can never shop at your store again. Please give me back my money! You've already inconvenienced me enough, and you're on a verge of costing me my degree