GR
Grace R

1 reviews | Active since Aug 2016

23 Aug 2016, 12:50

MY READING BOOK VARNISHED AT THE COUNTER

<p>I was at Game Store at East Gate Mall on the 08th of August and I used kiosk to pay for few stuff, I had a novel that I was reading in my hand and only realized when I got home that I actually forgot it at the kiosk. I couldn’t go to the mall the next day (the 9th ) as it was a holiday,I then went to the store on the 10th and spoke to the two ladies that I have found at the kiosk, they both confirmed that they saw the book but said that they do not know where it ended up. One of the ladies then offered to go around the store asking her colleagues if they saw it and even went to the security guards and lost&found Department but couldn’t find anything. One of the ladies said usually if something does not belong to the store they throw it away with the garbage and that really made me lose it cause I was asking about a novel,A READING BOOK NOT A MAGAZINE OR NEWSPAPER…..I was then referred to the two guys who were at the information desk and I was told that they were superiors,I went to them and explained the situation,they then told me that they will check the footage as it was not available at that point,I was told to leave my contact number and that I will be contacted with feedback.NOBODY CONTACTED ME BACK UNTIL I TOOK THE INNITIATIVE TO CALL THE STORE FOR A FOLLOW UP,I spoke to a lady by the name of Lydia who said she will do a follow up and call me back,she called me back saying that the lady that worked at the kiosk that actually saw it was not at work but on leave and said that she will have a word with her once she is back and call me back. I never got feedback for two days until I decide to call AGAIN AND I WAS TOLD THAT LYDIA IS ON LEAVE,HOW CONVENIENT!!!!!!!!!!!!!!! I AM TIRED OF BEING SENT FROM PILLAR TO POST AND EMPTY PROMISES,ALL I NEED IS MY BOOK BACK !!!!!!! I FEEL AS IF NOBODY CARES THAT I HAVE SUFFERED A LOSS HERE AND THAT SOME OF THE EMPLOYEES SAW THE BOOK BUT HAS SOMEHOW VARNISHED NOW!!!! I NEED MY BOOK BACK PLEASE……..</p>

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Replies (3)
Game
Game's reply23 Aug 2016, 14:09
Official

We acknowledge receipt of your complaint with reference ********** 2 and apologise for your inconvenience in this matter.

Senior Management will investigate this matter and will provide you with updated feedback.

Regards.

Rina Taute

Group Customer Service Advisor

TeL: 0 ********** 2273

GR
Grace R's update24 Aug 2016, 12:27
Reviewer Update

I have reported the incident to Game East Gate on the 10th August already and I am the one who have been phoning for feedback NOW I HAVE TO WAIT AGAIN FOR FEEDBACK?????????????

GR
Grace R's update25 Aug 2016, 12:43
Reviewer Update

Good day,

Yesterday( the 24th of August2016) I went to Game Store in East Gate Mall to do a follow up on my lost book and I dealt with a lady by the name of Lydia who was very friendly and very helpful .She then called the gentleman who is a Sales Manager by the name of Mohammed who apologized to me and asked me to please get a quotation for the book so that he can replace it for me as it was nowhere to be found. We agreed that i will get the quotation and email it to him but my conscience could not let me do that after Mohammed and Lydia took their time and gone out of their way to assist me to get to the bottom of this and finding the solution. I have decided to buy the book myself and I WOULD LIKE TO PASS MY GRATITUDES TO MOHAMMED AND LYDIA,WORDS FAIL TO EXPRESS HOW GRATEFUL I AM FOR THEIR ASSISTANCE IN RESSOLVING THIS MATTER. WE REALLY NEED MORE PEOPLE WITH THE KIND OF SUCH ATTRIBUTES IN OUR SOCIETY...MAY THE GOOD LORD BLESS THEM ABUNDANTLY :)

MANY THANKS.