KB
Kim B
1 reviews | Active since Feb 2021
22 Feb 2021, 11:39
My order delivered to wrong address
I placed an order 14th Feb . On 19th Feb got a call from a guy in Phoenix who says he received my order, sent my husband a WhatsApp with my photo of my order and the waybill with my address on it(pinetown) After numberous calls to call centre, I still don’t have a straight forward answer as to when my order will be collected and delivered to me.. I find this totally unacceptable.
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Replies (1)
Game's replyOfficial
22 Feb 2021, 16:16 Hi there Kim,
Thank you for bringing this to our attention.
I do apologize for the overall experience you had with us and the inconvenience this matter has caused you.
We are working on resolving this matter as soon as possible and will revert back to you regarding the feedback.
Once again I do apologize for the inconvenience this has caused you.
Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Thank you for bringing this to our attention.
I do apologize for the overall experience you had with us and the inconvenience this matter has caused you.
We are working on resolving this matter as soon as possible and will revert back to you regarding the feedback.
Once again I do apologize for the inconvenience this has caused you.
Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Best regards,
Game's reply22 Feb 2021, 16:16
Official
Hi there Kim,
Thank you for bringing this to our attention.
I do apologize for the overall experience you had with us and the inconvenience this matter has caused you.
We are working on resolving this matter as soon as possible and will revert back to you regarding the feedback.
Once again I do apologize for the inconvenience this has caused you.
Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Thank you for bringing this to our attention.
I do apologize for the overall experience you had with us and the inconvenience this matter has caused you.
We are working on resolving this matter as soon as possible and will revert back to you regarding the feedback.
Once again I do apologize for the inconvenience this has caused you.
Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Best regards,