NP
Nazneen P
1 reviews | Active since Jan 2024
03 Jan 2024, 15:56
MY LAPTOP SITUATION WITH GAME BAYWEST MALL.
GAME BAYWEST MALL
I bought a HP Intel core I3 laptop last year 30/01/23 (cash). Laptop gave me problems since day 1 and was extremely slow even after updating the laptop multiple times. (there are more problems regarding the laptop) I study online so I could only manage to return the laptop 2/09/2023. Laptop was booked in to HP for 21 days excluding weekends. It's been more then 3 months and still haven't received my laptop back. I was promised that I WILL BE getting my credit back from HP which I was happy about so that I could buy myself a new and better laptop. Somehow HP rejected my credit after I was told that I'll be getting my credit back and I was fine with receiving my laptop back if it was fixed because apparently they fixed it. Probably a month or 2 later I was told again that I'll be getting my credit back!! I was very happy and excited about it but then few days down the line I was told again that my CREDIT WAS REJECTED DUE TO HP THAT ALREADY BOUGHT MY LAPTOPS PARTS! I WAS FINE AGAIN ABOUT THAT. My laptop was suppose to be at GAME BAYWEST MALL on the 8 DECEMBER 2023.
Then I was told later in December 2023 I'm getting my CREDIT BACK because I even HAD TO send a picture to an email at GAME BAYWEST MALL of my original slip so that they can send it to HP so that my credit could be confirmed...
Until today 3 JANUARY 2024 my laptop still hasn't been at GAME BAYWEST MALL AND NOW HP IS REFUSING TO GIVE MY CREDIT BACK..
GAME BAYWEST MALL DOES NOT ALSO WANT TO GIVE MY MONEY BACK BECAUSE THEY DON'T WANT TO MAKE A LOSS AND THAT WAS TOLD TO ME I PERSON AND OVER THE PHONE..!!!
AT THIS POINT THEY ARE PLAYING WITH MY EMOTIONS AND I START MY STUDIES END OF FEBRUARY 2024!!!!
I'M WITHOUT A LAPTOP AND MONEY TO GET ME ANOTHER ONE BECAUSE I AM *UNEMPLOYED* AND THEY REFUSE TO GIVE MY MONEY BACK BECAUSE THEY GOING TO MAKE A LOSS..
Helpful (0)
Replies (12)0
Replies (12)
Game's replyOfficial
03 Jan 2024, 17:23Hi Nazneen, thank you for getting in touch. I'm sorry, for the experience you're having with your laptop and the runaround you've been given. This is not the service we strive to provide. I have escalated your query, and you will be reverted to.
Game's reply03 Jan 2024, 17:23
Official
Hi Nazneen, thank you for getting in touch. I'm sorry, for the experience you're having with your laptop and the runaround you've been given. This is not the service we strive to provide. I have escalated your query, and you will be reverted to.
NP
Nazneen P's updateReviewer Update
03 Jan 2024, 18:23It would be great If they do get back to me.
After all this I do not want my laptop back and at this point I'm demanding my credit thank you.
I'm DONE with GAME!!
They really put me through so much stress about that laptop during my examination time last year November and had me having to borrow laptops from different family members to do my exam.
After all this I do not want my laptop back and at this point I'm demanding my credit thank you.
I'm DONE with GAME!!
They really put me through so much stress about that laptop during my examination time last year November and had me having to borrow laptops from different family members to do my exam.
NP
Nazneen P's update03 Jan 2024, 18:23
Reviewer Update
It would be great If they do get back to me.
After all this I do not want my laptop back and at this point I'm demanding my credit thank you.
I'm DONE with GAME!!
They really put me through so much stress about that laptop during my examination time last year November and had me having to borrow laptops from different family members to do my exam.
After all this I do not want my laptop back and at this point I'm demanding my credit thank you.
I'm DONE with GAME!!
They really put me through so much stress about that laptop during my examination time last year November and had me having to borrow laptops from different family members to do my exam.
Game's replyOfficial
04 Jan 2024, 07:50Thanks for getting back to me. Your query was escalated to the complaints team.
Game's reply04 Jan 2024, 07:50
Official
Thanks for getting back to me. Your query was escalated to the complaints team.
NP
Nazneen P's updateReviewer Update
04 Jan 2024, 10:54- Good day on the 9.12.2023 I (MOM) spoke to Roche Moses dur to the fact that the laptop was not back in the store as promised, that is why we demanded a refund. On 11.12.23 Joelene Assistant Manageress phoned to hear our version of the story instead of finding out instore whats happening, she was suppose to call me back still no call back from her. So I phoned to speak to the branch manageress left a message with Magdalene at the switchboard no call back was received from Miss Rhodes. According to Joelene the laptop was on its way back to Baywest on 11.12.23. Suprise laptop is not in the store as I'm typing this. The only person that got back to us was Michelle and she could only do so much. So 19.12.23 phoned and spoke to Byrone that is a sales manager... everytime we were told that they can't authorize a refund as only Hp can. Told them this is a different situation and someone need to take ownership because I felt like being kept hostage by hp. Last week Wednesday Michelle phoned and said she was in contact with Malcolm working at hp. Byrone phoned me last week and said that he is looking at things but he will be off from 1.1.2024 and only returning 08.01.2024. Yesterday Roche Moses Moses phoned and said that according to the call logs never ever a refund was promised and withdrawn, when it was done twice. They are making us look like ****s and it does not sit well with me. We were patient. I have no faith in the following people, Roche, Joelene, Miss Rhodes, Byrone. Game Baywest sucks...Kindly advise the way forward....
NP
Nazneen P's update04 Jan 2024, 10:54
Reviewer Update
- Good day on the 9.12.2023 I (MOM) spoke to Roche Moses dur to the fact that the laptop was not back in the store as promised, that is why we demanded a refund. On 11.12.23 Joelene Assistant Manageress phoned to hear our version of the story instead of finding out instore whats happening, she was suppose to call me back still no call back from her. So I phoned to speak to the branch manageress left a message with Magdalene at the switchboard no call back was received from Miss Rhodes. According to Joelene the laptop was on its way back to Baywest on 11.12.23. Suprise laptop is not in the store as I'm typing this. The only person that got back to us was Michelle and she could only do so much. So 19.12.23 phoned and spoke to Byrone that is a sales manager... everytime we were told that they can't authorize a refund as only Hp can. Told them this is a different situation and someone need to take ownership because I felt like being kept hostage by hp. Last week Wednesday Michelle phoned and said she was in contact with Malcolm working at hp. Byrone phoned me last week and said that he is looking at things but he will be off from 1.1.2024 and only returning 08.01.2024. Yesterday Roche Moses Moses phoned and said that according to the call logs never ever a refund was promised and withdrawn, when it was done twice. They are making us look like ****s and it does not sit well with me. We were patient. I have no faith in the following people, Roche, Joelene, Miss Rhodes, Byrone. Game Baywest sucks...Kindly advise the way forward....
Game's replyOfficial
04 Jan 2024, 11:56Hi Nazneen, Ruche is part of the complaints team and the Joelene, Miss Rhodes and Byrone works at the store. I'm unable to provide you with a way forward. This is between the store and the supplier.
Game's reply04 Jan 2024, 11:56
Official
Hi Nazneen, Ruche is part of the complaints team and the Joelene, Miss Rhodes and Byrone works at the store. I'm unable to provide you with a way forward. This is between the store and the supplier.
NP
I'm tired of this situation not being solved as we been sent from the one to the other person and the only response we get is that HP is the only one that can AUTHORIZE a refund as you look at games rules and regulations with regards to items being repaired it has already EXCEEDED FAR MORE 21 DAYS that we can mention. Kindly advice who I can contact that can override HP so that we can get a refund as I'm tired of hearing that hp has to give a refund where I had dealings with game.
As game is selling the supplier that is HP product in store, I feel I had no dealings with HP but with game. So I feel that the refund needs to come from game even if they going to experience a LOSS as I been told.
I also feel like GAME is more worried about experiencing a loss then a happy customer.!!
Nazneen P's updateReviewer Update
04 Jan 2024, 12:19I'm tired of this situation not being solved as we been sent from the one to the other person and the only response we get is that HP is the only one that can AUTHORIZE a refund as you look at games rules and regulations with regards to items being repaired it has already EXCEEDED FAR MORE 21 DAYS that we can mention. Kindly advice who I can contact that can override HP so that we can get a refund as I'm tired of hearing that hp has to give a refund where I had dealings with game.
As game is selling the supplier that is HP product in store, I feel I had no dealings with HP but with game. So I feel that the refund needs to come from game even if they going to experience a LOSS as I been told.
I also feel like GAME is more worried about experiencing a loss then a happy customer.!!
NP
Nazneen P's update04 Jan 2024, 12:19
Reviewer Update
I'm tired of this situation not being solved as we been sent from the one to the other person and the only response we get is that HP is the only one that can AUTHORIZE a refund as you look at games rules and regulations with regards to items being repaired it has already EXCEEDED FAR MORE 21 DAYS that we can mention. Kindly advice who I can contact that can override HP so that we can get a refund as I'm tired of hearing that hp has to give a refund where I had dealings with game.
As game is selling the supplier that is HP product in store, I feel I had no dealings with HP but with game. So I feel that the refund needs to come from game even if they going to experience a LOSS as I been told.
I also feel like GAME is more worried about experiencing a loss then a happy customer.!!
Game's replyOfficial
04 Jan 2024, 13:07Your query was escalated to the relevant department, Nazneen.
Game's reply04 Jan 2024, 13:07
Official
Your query was escalated to the relevant department, Nazneen.
NP
Nazneen P's updateReviewer Update
04 Jan 2024, 13:08Fine
NP
Nazneen P's update04 Jan 2024, 13:08
Reviewer Update
Fine
NP
Nazneen P's updateReviewer Update
11 Jan 2024, 12:23It's been 5 days since the 6 January 2024, that me and my mom is waiting on a call from irfaan.
Until today we still didn't get a call back even after WE phoned Monday, Wednesday and THURSDAY
Irfaan said he will get back to me regarding my whole situation with game.
My laptop is allegedly at GAME BAYWEST MALL...waiting for me to collect. After more then 3 months my laptop is now at GAME BAYWEST MALL.
I'm going to say it again I DO NOT WANT THAT LAPTOP BACK!! I DO WANT MY CREDIT THANK YOU.
it states in BLACK AND WHITE on the papers I got from game... [Should that take more than 21 days, the item will be replaced or refunded!! And I want my refund.
I don't know what is HP issue with not wanting to give my credit back it's like we been held hostage by HP.
Do they really think it all quite fine after them taking more then 3 months long with my laptop?? NO it's not fine!! It's been through so much stress and emotions regarding this whole situation.
I want my credit so that I can buy myself a new laptop and definitely NOT FROM GAME.
I start my studies end of February!! Time is running out!!
I hope I can get a call back from irfaan because he told me that he will look through this situation and see what can be done.. Yes he did say he don't guarantee anything but still.. Atleast call me back after you said you will get back to me and my mom.
GAME BAYWEST, is soooo worried about their loss rather then to give me my credit.
I will not leave this situation just like this!! It's unfair towards me!!
When I first purchased the laptop on the 30 January 2023!! I wasn't told once that I'll be going through this much problemssss!!! It's UNFAIR!!!
Until today we still didn't get a call back even after WE phoned Monday, Wednesday and THURSDAY
Irfaan said he will get back to me regarding my whole situation with game.
My laptop is allegedly at GAME BAYWEST MALL...waiting for me to collect. After more then 3 months my laptop is now at GAME BAYWEST MALL.
I'm going to say it again I DO NOT WANT THAT LAPTOP BACK!! I DO WANT MY CREDIT THANK YOU.
it states in BLACK AND WHITE on the papers I got from game... [Should that take more than 21 days, the item will be replaced or refunded!! And I want my refund.
I don't know what is HP issue with not wanting to give my credit back it's like we been held hostage by HP.
Do they really think it all quite fine after them taking more then 3 months long with my laptop?? NO it's not fine!! It's been through so much stress and emotions regarding this whole situation.
I want my credit so that I can buy myself a new laptop and definitely NOT FROM GAME.
I start my studies end of February!! Time is running out!!
I hope I can get a call back from irfaan because he told me that he will look through this situation and see what can be done.. Yes he did say he don't guarantee anything but still.. Atleast call me back after you said you will get back to me and my mom.
GAME BAYWEST, is soooo worried about their loss rather then to give me my credit.
I will not leave this situation just like this!! It's unfair towards me!!
When I first purchased the laptop on the 30 January 2023!! I wasn't told once that I'll be going through this much problemssss!!! It's UNFAIR!!!
NP
Nazneen P's update11 Jan 2024, 12:23
Reviewer Update
It's been 5 days since the 6 January 2024, that me and my mom is waiting on a call from irfaan.
Until today we still didn't get a call back even after WE phoned Monday, Wednesday and THURSDAY
Irfaan said he will get back to me regarding my whole situation with game.
My laptop is allegedly at GAME BAYWEST MALL...waiting for me to collect. After more then 3 months my laptop is now at GAME BAYWEST MALL.
I'm going to say it again I DO NOT WANT THAT LAPTOP BACK!! I DO WANT MY CREDIT THANK YOU.
it states in BLACK AND WHITE on the papers I got from game... [Should that take more than 21 days, the item will be replaced or refunded!! And I want my refund.
I don't know what is HP issue with not wanting to give my credit back it's like we been held hostage by HP.
Do they really think it all quite fine after them taking more then 3 months long with my laptop?? NO it's not fine!! It's been through so much stress and emotions regarding this whole situation.
I want my credit so that I can buy myself a new laptop and definitely NOT FROM GAME.
I start my studies end of February!! Time is running out!!
I hope I can get a call back from irfaan because he told me that he will look through this situation and see what can be done.. Yes he did say he don't guarantee anything but still.. Atleast call me back after you said you will get back to me and my mom.
GAME BAYWEST, is soooo worried about their loss rather then to give me my credit.
I will not leave this situation just like this!! It's unfair towards me!!
When I first purchased the laptop on the 30 January 2023!! I wasn't told once that I'll be going through this much problemssss!!! It's UNFAIR!!!
Until today we still didn't get a call back even after WE phoned Monday, Wednesday and THURSDAY
Irfaan said he will get back to me regarding my whole situation with game.
My laptop is allegedly at GAME BAYWEST MALL...waiting for me to collect. After more then 3 months my laptop is now at GAME BAYWEST MALL.
I'm going to say it again I DO NOT WANT THAT LAPTOP BACK!! I DO WANT MY CREDIT THANK YOU.
it states in BLACK AND WHITE on the papers I got from game... [Should that take more than 21 days, the item will be replaced or refunded!! And I want my refund.
I don't know what is HP issue with not wanting to give my credit back it's like we been held hostage by HP.
Do they really think it all quite fine after them taking more then 3 months long with my laptop?? NO it's not fine!! It's been through so much stress and emotions regarding this whole situation.
I want my credit so that I can buy myself a new laptop and definitely NOT FROM GAME.
I start my studies end of February!! Time is running out!!
I hope I can get a call back from irfaan because he told me that he will look through this situation and see what can be done.. Yes he did say he don't guarantee anything but still.. Atleast call me back after you said you will get back to me and my mom.
GAME BAYWEST, is soooo worried about their loss rather then to give me my credit.
I will not leave this situation just like this!! It's unfair towards me!!
When I first purchased the laptop on the 30 January 2023!! I wasn't told once that I'll be going through this much problemssss!!! It's UNFAIR!!!
Game's replyOfficial
11 Jan 2024, 15:49Hi Nazneen, the complaints colleague called you and was advised that he should stop calling you. Your query has been re-opened and re-escalated.
Game's reply11 Jan 2024, 15:49
Official
Hi Nazneen, the complaints colleague called you and was advised that he should stop calling you. Your query has been re-opened and re-escalated.
NP
Nazneen P's updateReviewer Update
12 Jan 2024, 13:08Just got off the phone with irfaan and I told him I do not want the laptop back, due to the fact that it is way pass the legal rules and regulations by game with regards to fixing, repairing and returning a item.
So why is it that game cannot make the decision to refund me?? Why is it that HP has the last say when I had dealings with game?
Kindly advice if we can have a face to face meeting so that we can clearly understand one another.
So why is it that game cannot make the decision to refund me?? Why is it that HP has the last say when I had dealings with game?
Kindly advice if we can have a face to face meeting so that we can clearly understand one another.
NP
Nazneen P's update12 Jan 2024, 13:08
Reviewer Update
Just got off the phone with irfaan and I told him I do not want the laptop back, due to the fact that it is way pass the legal rules and regulations by game with regards to fixing, repairing and returning a item.
So why is it that game cannot make the decision to refund me?? Why is it that HP has the last say when I had dealings with game?
Kindly advice if we can have a face to face meeting so that we can clearly understand one another.
So why is it that game cannot make the decision to refund me?? Why is it that HP has the last say when I had dealings with game?
Kindly advice if we can have a face to face meeting so that we can clearly understand one another.
Game's replyOfficial
18 Jan 2024, 13:12Hi Nazneen, apologies for the delay. The complaints team have been in touch with you regarding the response from the store and supplier.
Game's reply18 Jan 2024, 13:12
Official
Hi Nazneen, apologies for the delay. The complaints team have been in touch with you regarding the response from the store and supplier.