MY FIRST EXPERIENCE WITH GAME ONLINE WAS A TOTAL NIGHTMARE! CERTAINLY THE LAST!!!!!!!!!!!

TO ALL CONSUMERS OUT THERE WHO ARE THINKING OF PURCHASING GOODS FROM GAME ONLINE. I DON’T KNOW WHERE TO BEGIN TO EXPRESS MY DISSAPPOINTMENT & INFURIATION & ANNOYANCE TOWARDS GAME ONLINE. PEOPLE BE WARNED!!!!!!! YOU ARE IN FOR A ROLLER COASTER RIDE. NEVER AGAIN WILL I PURCHASE ANYTHING FROM THEM ONLINE. MY STORY TO SHARE. . . . I’VE PURCHASED A HISENSE WASHING MACHINE ON BLACK FRIDAY WHICH WAS FINALLY DELIVERED A MONTH LATER. MY HUSBAND DISCOVERED A PAINT DEFECT WHICH WE BROUGHT TO THEIR ATTENTION & HAD TO WAIT FOR THEM TO REPLACE THE MACHINE WHICH WAS ANOTHER MONTH LATER. THEN WHEN I STARTED USING THE MACHINE IT KNOCKED AGAINST THE SIDES & IT WASN’T SPINN DRYING PROPERLY & THE WASHING WAS STILL SOAKED. I CONTINUED FOR 1 & A HALF MONTHS THINKING MAYBE I’M NOT SELCTING THE CORRECT PROGRAMS UNTIL I REALISED THERE IS SOMETHING WRONG. THE CYCLE RUNS FOR 2 HRS INSTEAD OF 1 HR & 15 MIN AS STATED ON THE LED LIGHT. BY THEN I WAS FUMING & JUST WANTED A REFUND. I’VE BEEN POLITELY TOLD “ONLY IF IT CANNOT BE REPAIRED WILL THEY REFUND ME”. I DID NOT WANT ANOTHER REPEAT OF INCONVENIENCE THAT’S WHY I WANTED TO PUT AN END TO THE REDICULOUS SAGA. THE MACHINE WAS COLLECTED ON THE 10/4, NO WORD FROM THE TECHNICIANS FOR A MONTH UNTIL OUT OF THE BLUE I RECEIVED AN EMAIL FROM GAME SUPPORT THAT HISENSE WILL DELIVER THE “REPAIRED” MACHINE ON THURSDAY 09/05. I WAITED ALL DAY AFTER REMOVING BEDDING AND ALL, NO WASHING MACHINE WAS DELIVERED. THEN THEY CALLED AT 17:00 FRIDAY AFTERNOON 10/05, WHILST DRIVING HOME & OBVIOUSLY I MISSED THE CALL. I TRIED TO CALL THEM BACK ON THE SAME NUMBER TO NO AVAIL. I THEN ALSO TRIED ALL DAY ON SATURDAY 11/05 & ALSO CALLED GAME SUPPORT AT LEAST 5 TIMES. MY LAST CALL TO GAME ONLINE, I SPOKE TO M . . . . . . . . & LEFT A MESSAGE. BUT SHOULD HAVE KNOW I’M WASTING MY TIME. TODAY 13/05, IT IS 11:14 & NO PHONE CALL FROM HISENSE . . . . CONVENIENTLY MY CONTACT PERSON AT GAME SUPPORT, G. . . . . . . . . SEPTEMBER, IS NOT AVAILABLE & HAS NOT RESPONDED TO ANY OF THE 5 EMAILS I HAVE SENT HIM. I HAVE PHONED CUSTOMER SERVICE AGAIN THIS MORNING 13/05 & SPOKE TO T . . . . . WHO PROMISED TO GET HOLD OF HISENSE & I’M WAITING. . . .. MY MESSAGE TO GAME ONLINE, REMOVE YOURSELVES FROM THE WEBSITE & STICK TO HANDLING BUSINESS FACE TO FACE IN YOUR STORES OR AT LEAST BE PREPARED TO REFUND CUSTOMERS IF THEY ARE UNHAPPY WITH YOUR PRODUCTS. FIRST A PAINT DEFECT & THEN A FAULTY MACHINE . . BETWEEN YOUR SUPPLIER & YOURSELVES, WHO IS PAYING FOR MY INCONVENIENCE?????????