My cellphone was not repaired by vodacom and Game store in Northam, Limpopo but it was a factory fault.

Good day

Purchased 2 iphone 6s in 08 August 2020at Game Northam through their Vodacom outlet. In 25 November 2020 my phone went blank dead i took it back Northam Game and their said the Iphone woukd need repairs, the phone was then booked for repairs for 21 day period of which i would recieve a call once it was repaired but never did till today 29 December 2020. I drove to the store at my expense not knowing the circumstance of the phone, upon my arrival the phone was not touched due to what they say "find my iphone was On" and would require them to gain access through my personal details to repair the phone which includes my email account of which i recive my personal information through. I am highly disappointed in the manner Game Northam and Vodacom store have treated this issue cause i had a chat over the phone with one of the repair consultants at water fall mall in Rustenburg By the Name Hendrick whom told me they recived the phone on 4th December 2020 and sent it back on the 5/6th of December 2020, now i am being pinned to either Pay R200.00 for my phone to be repaired at northam Vidacome Store or my phone wont be repaired.

I have lost countless income deals through this ordeal, i am frustrated customer whom has been unfairly treated and need internet access, personal phone access and communication with family memebrs and work related issues through this device due to this pandemic of COVID19.

I urge assistance in reproting this matter in the highest order and advice in which i can take to either gain a new device as there is no water damage nor, fallage or crack of the screen on the phone or gain compensation in money to go and replace and purchase another device some were else were it is repitable im highly dissapinted in Iphone, vodacom and Game brands.