My account money

This is an email that I send it to them. <br> <br> Good day <br> <br> I was paying my account at game and it was okay, then last year I paid R800 into my game account at the till when I checked my statement I only found out that the money it's not appearing into my account when I do follow up they keep on sending me to one person to other and that person doesn't know anything all I want from them is to check my money and add it into my account. And then Game decide to take the legal action into my account this is not right, and I have proof of payment, how can they treat customers with no respect. I'm not that kind of person who Neglect my accounts. <br> <br> Kindly please add that R800 into my account. With due respect I need back my account so I can be able to use it. it wasn't my fault after all.<br> <br> I will appreciate you help in this. <br> <br> <br> <br>