Must be happy with dented machine I guess

Bought a washing machine at game, now I work in Capetown but live in pe, so paid cash for the machine at game in Capetown. They organised a pickup by Greenacres game, the delivery company transported the machine on its side and resulted in the casing being damaged (deep dent). The delivery company also told my mom, a 75yr old lady that it is not their duty to carry it in for her, eventually they did.

Reported it to game and game said that they will replace the machine, everytime I phoned they said they will attend to it. Only to find out now, a week later that now there is no stock and they will only get stock in 3 weeks time. So they can give me. R1000 for the damage or they can collect the machine and give me a full refund, I feel if they kept in contact this would've been sorted. But everytime I phoned they assured me that they will replace the item. I'm so so fed up, guess I will have to be happy with a dented machine. We pay so much money for items, just to have it damaged and then it's the clients responsibility to sort everything out....all I wanted was something I paid for.....