Ms Elizabeth Nkosi

I am Elizabeth Nkosi I like to log a complain via game store at carnival mall, 2019 may 25 ,I bought a stove brand whirlpool 2020 February my stove started to give me problem March 10 I phone whirlpool headoffice to complain I was advised to call game where I bought a stove ,So that the sells person can log a call on my behalf I did over the phone this guy told me I'm confused i dont know what i want words were exchange, 16 March I went to store itself I spoke to Shane who is working on this appliance department he took down my name and surname home address my cellphone and next of kin details, he told since I dont have invoice he will print one for me my problem will sorted out within a week ,week goes by 26 march I went back to the store Shane was on his day off ,I spoke to luck and his colleague advise they gave was shame didn't say anything to them didn't write down my complain dow ,several call were made by me at the store till now no assistance hens I am ask for your help, Elizabeth Nkosi please help