MS

I bought a computer at the end of November. It has run very slowly and I took it to matrix and they did an assessment test only to find that a brand new computer had problems on the hard drive. I reported it. I have spoken to 2 people onlinE. I have sent numerous emails and I was told someon would fetch the computer on Monday. So I stayed at home but no-one came and noone-coNntacted me. I phoned on Tuesday. I heard ridiculous excuses about why the person had not contacted me. I am still waiting to hear from them. I WANT THE OMBUDSMAN TO CONTACT ME AND EXPLAIN WHY THEY ARE SO DISRESPECTFUL OF CLIENTS AND DO NOT FOLLOW UP APPROPRIATELY!!!!!!!