Mr Sono

I got a call from Brad and he did try to help me and informed me head office would call me back latest today by 13h00 pm still no response and it's now 18h00 pm I'm asking for a footage confirming if the TV was not damaged while it was packed then I'll cut my losses but it can't be that it's dismissed without proper proof confirming that it was okay and damage could have happened at my care. TV is still at the shop but no proper response about way forward and I'm thinking ok, house and home do offer cover for such incidents hope they will relook their policies. How can a stamp overrule guarantee and warranty of their products