SS
Sipho S

1 reviews | Active since Aug 2019

04 Sept 2019, 14:26

Mr Sono

It's been 3 weeks I'm not getting direction from Game 3 issues i have not getting sorted 1 being embarrassed by stuff in front of other customers as if all the concerns were not serious, 2 video that confirms that after me having seen TV to be working properly and time it was placed back nothing happened then I'll be able to confirm that it could be that i am the one who damaged it, and i can take responsibility and pay for it or get new one (it can't be that i wasted my money going to buy from Game, me using hard cash to pay i worked hard for it can't just go to waste and not be happy) 3 I have been asking if the stamp that they created does it overrule their products guarantee and warranty and i feel as if my situation is not getting the necessary attention i am not happy that 3 weeks later still not getting proper direction clarity from them it makes me to be more disappointed cause I'm expecting that with every escalation to get response that would affirm me that we as game take your situation and we giving it our attention and time frames and direction if i need to go fetch it at the shop and what is happening about the embarrassment i felt at their store hoping after this review I'll get proper feedback from them cause i feel left down

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Replies (1)
Game
Game's reply04 Sept 2019, 17:43
Official
Hi Sipho, 

Thank you for your feedback.

Apologies for the way you felt and the overall experience. We would like to have the matter resolved ASAP.

Please email your details to *** and cc ***.

I look forward to your response.

Kind Regards
Tamlyn Lockman