Mr oscar Ntombela

On the 8th August 2019 my Game account was used **********ly as card and my ID book were with me.I called their head office same time as I noticed notifications on my cellphone. They blocked the account and advised me to hand in some documents which I did and confirmed with them whether it was received,they said yes they've got documents. I went to Springs mall store to check how far they are with investigations and was told they are still busy.Mind it was over the 21 days period they promised it will be resolved. Up to date no one has communicated to me anything about that dispute. Today Mark's the 30th day since the dispute was logged. Game doesn't take us as customers serious they think we are just objects who are bringing money to their coffins. I'm ****ed off with the way my dispute is handled by their ***** department, what ****es me off I'm certain it's one of your employees who did this to my account, because you insist on ID or driver's license when purchasing.