Most unimpressed
<p>I tried to return a kettle I had bought as a gift for my mother at Game Clearwater. I didn't realise that other been used and the staff were very unhelpful and rude to me when I tried to return the item, even telling me that it was disturbing that I have taken 4 days to return it . I had to repeat myself often to get a reply, and the answers were curt, and unhelpful. I then asked to see the manager, who took his time coming to the customer service desk. I really am disappointed with how iwas treated. </p>
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
I refer to the email sent to you requesting more information - on receipt thereof Senior Management will cotnact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Best regards,
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
I refer to the email sent to you requesting more information - on receipt thereof Senior Management will cotnact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Best regards,