Most pathetic srrvice ever.

I bought a school bag for my son at game bloemfontein on 1 december 2024. The bag totaly torn at the bag because of the school books. Its now 8 march 2025. I brought it back to replace it as its stil under warranty. Now they tell my they dont cover warranty if the bag tores. They only cover the zip. And they tell me that i was supose to ask before i bought the bag what kilogramms and how many books we can put in the bag. Its a school bag why must i as the customer ask how many books and and kilograms it takes. Its a bronx schools bag that costed me R1000 rand. I ask them were it states that it dos not cover the tore. They tell me now where. The person even tells me that he knows my son did not put school books in the bag thats why it tore. They refuse to assist me. Never ever will i buy from game again. I will comunicate with bronx self about this also.