Most dysfunctional retail outlet in South Africa

Quite possibly the most broken retail outlet in SA. Who is the CEO, and why hasn't he/she been fired yet?

I wanted to order a tablet for my mother. Went online. Game was advertising a good deal. I went into the first retail outlet they said had in stock. They didn't, but checked their systems and told me of two other outlets that did. I travelled (far) to both, both said they had been out of stock for some time.

So I ordered online. Paid. Was told it would take 5 - 7 working days to deliver. 8 days later I followed up. Online had no record of my purchase or payment. A few days later received a response the order was on its way. A few days later received communications they are out of stock.

So they advertised stock they don't have. Took payments. Made promises. Broke promises. Held onto my money for all that time.

These are symptoms of a deeply dysfunctional organisation.