More than 2 Months and still NO answers

June 2017 we took in our Samsung 40'' TV because the screen started flashing. Knowing the TV was still under guarantee I took it in to see if it could be repaired. Once in the store they asked for the receipt which i admitted I did not have with me at the moment but I bought the TV on my account and at first they said it was fine they can work on the serial number on the TV. About 2 weeks later I got the first call from them saying I have to pay almost R5000.00 to have it repaired or about R300.00 to get my TV back but not repaired, I asked the lady why I would need to pay if they TV is under guarantee to which she simply answered that there is no original proof of purchase so we are liable for it. OK fine I then decided to go in to the store took them a statement and was then suddenly told they cant go back to the date our TV was bought as they moved on to a new system and do not have all that information from when we bought out TV. The lady at customer service then again said they will try and help us and let me know. Now more than a month in Still nothing. Another few weeks I get an sms saying my TV have been repaired and I can come collect it. I get to the store and there stands out TV in a shopping trolley with a repaired sticker on the back with my name on and everything, and I get told "OH I still wanted to phone you to tell you not to come in as the TV has still not been repaired and they are still waiting for head office to give an answer. She will give me a call on Monday and let me know whats going on." Monday comes and no call, I then phoned on Tuesday and at this point have little to no patience left. she promises to get back to me and well...no one does. I have tried phoning head office and every time get put on hold then the phone goes dead. I try calling the store to speak to the manager and he/she is never in or always busy with a client or the phone just rings and rings till it goes dead.

Our TV has been in games possession since JUNE 17 2017 today is the 30 AUGUST 2017 what am I to do? I feel that this store has done nothing to help me resolve my issue and I am not sure how much longer this will continue.

Melissa Vermaas