LN
Leanne NaudAA(C)
1 reviews | Active since Aug 2011
18 Dec 2019, 13:04
More incompetence
I previous wrote a complaint regarding the abysmal treatment I received from Game Online when I tried to purchase a fridge. I finally managed to cancel my order but the very next day the couriers kept calling me to deliver, eventually I managed to cancel my delivery with them as well. I then bought a fridge that same afternoon and it was delivered the next day and I requested a refund from Game. I’ve just received an email from Game stating my fridge has been delivered??? So do I now lose my refund because my fridge has been delivered to someone (wasn’t me) and my cancellation and request for a refund were ignored?
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Replies (2)
Game's replyOfficial
18 Dec 2019, 15:31Hi There Leanne N,
Thank you for bringing this to our attention.
I do apologize for the services that you received in our store. Please forward me an email with #336956 in the subject line with your contact details to *** that we may resolve this as soon as possible.
I look forward to your response.
Kind Regards
Marshalino Jankowski
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Thank you for bringing this to our attention.
I do apologize for the services that you received in our store. Please forward me an email with #336956 in the subject line with your contact details to *** that we may resolve this as soon as possible.
I look forward to your response.
Kind Regards
Marshalino Jankowski
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Game's reply18 Dec 2019, 15:31
Official
Hi There Leanne N,
Thank you for bringing this to our attention.
I do apologize for the services that you received in our store. Please forward me an email with #336956 in the subject line with your contact details to *** that we may resolve this as soon as possible.
I look forward to your response.
Kind Regards
Marshalino Jankowski
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Thank you for bringing this to our attention.
I do apologize for the services that you received in our store. Please forward me an email with #336956 in the subject line with your contact details to *** that we may resolve this as soon as possible.
I look forward to your response.
Kind Regards
Marshalino Jankowski
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
LN
Leanne NaudAA(C)'s updateReviewer Update
19 Dec 2019, 17:07So I still haven’t been contacted regarding the above, nor about my refund
I have however received yet another email saying my fridge (which I cancelled) has been dispatched and will be delivered tomorrow
The best bit is I have a tracking number, a link for Dawn Wing and a screenshot of the dispatch information from TimeFreight
This is not including the email I received saying the fridge had actually been delivered already
Why a joke
I have however received yet another email saying my fridge (which I cancelled) has been dispatched and will be delivered tomorrow
The best bit is I have a tracking number, a link for Dawn Wing and a screenshot of the dispatch information from TimeFreight
This is not including the email I received saying the fridge had actually been delivered already
Why a joke
LN
Leanne NaudAA(C)'s update19 Dec 2019, 17:07
Reviewer Update
So I still haven’t been contacted regarding the above, nor about my refund
I have however received yet another email saying my fridge (which I cancelled) has been dispatched and will be delivered tomorrow
The best bit is I have a tracking number, a link for Dawn Wing and a screenshot of the dispatch information from TimeFreight
This is not including the email I received saying the fridge had actually been delivered already
Why a joke
I have however received yet another email saying my fridge (which I cancelled) has been dispatched and will be delivered tomorrow
The best bit is I have a tracking number, a link for Dawn Wing and a screenshot of the dispatch information from TimeFreight
This is not including the email I received saying the fridge had actually been delivered already
Why a joke