More for sale than customer service

Purchased tv online on the 22 November 2023 the TV came delivered the next day ,however my lounge cabinet was too small so I couldn't use the TV had discarded packing because o didn't think the TV would have an issue but I then decided to put the TV on 3 weeks later only to find that the TV has a water mark on it i hadn't set this TV up just put it on .called through game the said they would send me an email I never received the email had to call back still didn't receive the email only for my husband to call and then finally got the mail I sent the details through and then I got a call from Ruqaiyah on Tuesday who asked the relevant questions she then said she needs to escalate to the supplier and get back to me she then called me on Wednesday to let me know that the supplier had come back to say that because it is out of the 7 day return time they cannot refund me and because it seems to be self inflicted damage my warranty is also null and void so I said that's ridiculous how can I damage my own TV she said she only trying to help but if they need to test I would to pay the call out fee so I said irrespective if the 7 day period has expired the comes with warranty and how can be null and void without checking it and also I had to her that when the item was delivered it wa snot tested on premises so how can they be sure the item was functioning also I then was told she would escalate and get back to me so she send a email stating she cannot help any further due to the fact that the 7 day period has expired . hope this email finds you well. Kindly be advised that I have escalated this off, as discussed yesterday. Unfortunately, we are unable to assist further regarding your Samsung 58" Crystal UHD 4K CU7000. This is due to you reporting the damage outside of the 7-day return period and you have confirmed no damage to the packaging. I do apologise for any inconvenience caused. Regards, Ruqaiyah

So according to games logic if I purchase an item and the packaging is intact the item must be working and if you have a problem with your item and its after 7days they cannot assist and your warranty is null without them even checking the device .so we must through away hard earned money and just be told we cannot assist because they process doesn't allow them to assist. For a big. Store like game they make billions and they still can ******* customers who purchase items in good faith that game is a big brand and should pride itself on quality well clearly quality and customer care isn't their moto and just making a sale is more important shame on you game I hope you happy knowing that your brand is going down due to simple customer services isn't yourls priority anymore and what I can see from other reviews I'm not the only one