Moosajie Noosa // Tiselani Nkuna

i am absolutely mortified with my recent experience at Game traderoute mall.

We purchased a microwave on the 25th November 2022. There is a factory fault with the product as when we open the door the microwave starts up again. The microwave is under guarantee. When we got to the store at the customer service desk a very rude womaan by the name of Tiselani Nkuna, told us she will book it for repairs. When i enquired why when it is under guarantee and not warrenty she told me to its game policies and i must read the book. So i again told her that the box states guarantee and why must it be booked in and why must i wait 7-14 working her response was i don't know ? she was extremely aggressive and arrogant. I asked for the Manger thinking he would atleast be of some help. she then called a Tevo rep who again told us it must be booked as per the STORE and said to speak to Tiselani, i told him we wanted to speak to the Manger. He went to the back for 15 mins and comes back to say the manager is on his way.

The Manger Moosaji Noosa made use wait close to 30mins for him. After waiting 20 mins I asked Tiselani to page for him via the intercom, her response wa that the intercom isn't working and that we must just wait for the manager. When another customer came in, she used the intercom to call for someone. i mean is this how game treats thier customers ? so much dishonesty.

Almost close to closing time the Manger comes also with an arrogant attitudes yet he was wasting our time.

Soon as he came he started arguing with us and said it must be booked and that he is the manager and it his decision to make. He kept shouting and throwing hands in the air and saying HE IS THE MANAGER WHAT HE SAYS IS FINAL.

I looked up the policy on the Game website and it clearly thats Game will honor the warrenty and guarantee as the per the manufacture. so why are we told otherwise???

Moosajie then proceed to say that oh this was not even purchased here it was purchased at the Glen so we must go back there. when we asked so what you saying is it that The Glen sells faulty merchandise, he never rep****. So for a manager to tarnish the integrity of another Game is shocking 🤯

Then i asked him what is the difference between this microwave and a kettle under guarantee as when the kettle is brought back its exchanged same time no questions provided its within the garentee period. He said Tevo is not thier product, so now im really sceptic about the integrity of the store, as when we were looking to purchase the microwave the sales guy told us that if anything is wrong with the product we can return it? So now 2 months later this merchandise is faulty we are being treated so horribly ????

Further more, it the policy doesn't state only certain products are exchanged under garrantee?

when I tried to speak to Moosa he became more rude and and arrogant and raising his voice throwing his title at me. He refused to assist me and then i was even shocked when he gave me a printed paper of another customers, Fathima Bibi's , invoice of a product that she booked for repairs and proceeded to walk away. As you are aware that the booking sheet contains personal information ie the customers address and contact details. This in breach of the POPI Act and confidentiality that sore is suppose to maintain.

Further to note Moosa actually left the papers and walked away even after i called him he completely ignored me and flung his hand toward me as he walked away. Only when i asked him if knows about the POPI act did he come back to take the paper from me and told Tiselani to make a copy of the policy.

when i questioned him about breaching the confidentiality he again thru his title in the air I AM THE MANAGER, and walked away to the cigarette counter. To be honest for a brief second i was actually afraid of my safety that he would assault me.

this was actually emotional abuse.

im actually in a state of shock at how disgustingly i was treated and at how Game protects thier clients and thier private information.

Tiselani laughed in my face and when i asked her to wdiye down her name and the mangers name she ignored me and stared helping another customer without finishing up with us. i had to ask her 10 times till she finally gave her name and his name. when i asked another cashier who was standing there the whole time Tiselani in her native language apoke about me and told that lady not give thier names.

For such a huge store im am disgusted with the level of CUSTOMER SERVICE AND INTEGRITY OF THE STORE.

As we left the store thefe was another TEVO rep going into the store and we asked him and he aaid that this if we call they will credit the microwave ??? so then why were treated in that manner ?

i called Game the Glen and explained the issue with the microwave to Regina, she told me that as it is a factory fault the microwave will be exchanged same time??

i have read the policy that Tiselani gave me and that is only specific to warranties ????