"Mooi van vir " : Not everything that glitters is gold @ GAME Vereeniging!!!

<p>Last year on November the 28th I went to GAME Vereeniging in Three Rivers to purchase a refrigerator. I loved a Hisense 700LT SXS FRIDGE since the offer came out with a HISENSE 150LT BAR. The refrigerators looked good and I was looking forward to a high purchase transaztion since I desperately needed a refrigerator and opted to give the bar one to my little brother. We finished off the paper work and I awaited GAME to deliver. On the day of delivery, the fridges were received by my Landlord since I was at work. When I arrived and plugged the fridges, the bigger refrigerator could not switch off its alarms. I read thorugh the manual to try and learn of how I could switch the alarms which were now being a nuisance to no avail. I went back to the store and reported the matter. They took a long time and finally send what they referred to as a technician to come and attend to the fridge. The guy in question failed to switch off the alarms and he took a panel at the back of the fridge citing that he will go and repair it since it is faulty. This was early December. The whole of December the guy did not show up only to show up on the second week of January. This means I spend the festive season with a refrigerator I could not use when already I have paid my first installment of over R1500. When he arrived for the second time and placed his so called repsired panel, the alarms of the fridge still could not switch off. He then said that he has to take the entire refregirator to go and be programmed and made me sign his documentations. This is when I lost it, I am paying for a fridge that is going to and fro with repairs when I havent as yet used it. I felt cheated and short changed because clearly as a customer, I am not getting value for my money. I called GAME Vereeniging and the Refrigerator Sales Consultant who was so helpful helping me choose the set I bought, could not take anyhting I had to say. I told him that I demand a new fridge because the ***** guys coming to my place posing as so called technicians are not able to resolve my issue and that I fear that they could harvest parts of my fridge. He told methat the decison of excghanging the frigde with the new one lies with HISENSE and not game. I lost my cool because I purchased the refrigerator from GAME and not HISENSE. I continued to go personally to the store to deliberate with the sales lady as well as the Manager whom were not helpful at all. I was taken from pillar to post as the Manager promised to would call me but never did. I told them that I dont want the fridge anymore but the new one but they never listened or where they interested to entertain my concern. I redecided to receive the fridge anyway but then even the worst happened. As I right this account, today on the 19th January 2017 the refrigerator arrived with a scratch on the side and infested with minute insects that are green in colour roaming all over it. It shows that it has always been in use where it was because it was watery inside. They didnt even bother to clean the fridge and there were even leaves inside. The ***** technician refused to test that its working well when his colleague asked him to because he could see that I was already taking piuctures and videos of the fridge. I asked what was wrong with the fridge and he answered me leaving through the door that I could not hear the word he said. He wa only interested in having me sign a document which clearly was an indication that I received the fridge in good working order. I chose GAME instead of other retailers because I trusted them but thier service left nothing to be desired. I am extremely disappointed that after I signed thier credit documents, they treated me like I have leprosy and were never interested to hear me out or else understand the frustraion that I went through regarding thier substandard service. I am relieving my experinces here because I need assistance and justice in this regard. I had to reclean the fridge which was very dirty coming from the so called accredited repair professionals. Please help me find justice because as I write this, the alarms still come and go. VERY DISAPPOINTED!!!</p>