DP
Davina P
1 reviews | Active since Dec 2018
10 Dec 2020, 13:15
MONEY HUNGRY GAME AND THEIR STAFF-GAME PROMENADE MALL
Good day, i do hope some one can help me regarding my complaints with Game in Promenade mall. i have purchased a laptop(HP INTEL) and a Telefunken 55 inch tv from them on the 18.01.2018. Last year June 2019 my laptop did not want to go on anymore and we took it back to be fixed. the unhelpful salesman who sold us the laptop said that the guarantee does not cover that and they wont be able to repair it. we went back to the help desk and ask if they can send it away to check what is wrong with it, the lady told us that we will first have to pay to send it to repairs(courier fees) and can still not guarantee that it will be fixed and still pay for the assessment done on the laptop. we asked if there is nothing else we could do she said no. the saleman told us to take it to a computer shop to have it repaired. TELEFUNKEN TV We had bought our tv on the same day with our hard earned cash money,and bought a extra year guaranteea and warranty on the tv. this week my husband took the tv back to and the sales man in that department told my husband that they wont be able to fix the tv and the extra year does not cover it, with out even plugging it in to check what,s wrong with our tv, with out suggesting that maybe it can be send way to be assessed, he just said we will have to pay the repairs ourselves and it will cost us R5500.00 The tv cost us R5000.00 the laptop R6500.00 and the extra year was R600.00 Now having spent so much at Game just to be turned away without assistance is wrong. why would there be a guarantee just to be turned away by the sales people. Game,s sales people is quick to make a sale but not eager to give you after sales assistance our even courteous assistance when you come there.
My name is Davina Poggenpoel and my number is *** My husband is Nathan Poggenpoel -***
I am truly disappointed in Game and their staff.
Helpful (0)
Replies (3)0
Replies (3)DP
Davina P's updateReviewer Update
14 Dec 2020, 14:16Good day Tammy,
I understand that you would have to investigate the matter, but what is there to investigate if the till slip and the products are not with Game. The first incident happened last year and the other one this year. What do you have with you to go on with your investigation. I must admit that i am so sorry for buying at Game, because at Pick&Pay all you have to do is have your till slip and you get a new product or your money back.
Regards
Davina
I understand that you would have to investigate the matter, but what is there to investigate if the till slip and the products are not with Game. The first incident happened last year and the other one this year. What do you have with you to go on with your investigation. I must admit that i am so sorry for buying at Game, because at Pick&Pay all you have to do is have your till slip and you get a new product or your money back.
Regards
Davina
DP
Davina P's update14 Dec 2020, 14:16
Reviewer Update
Good day Tammy,
I understand that you would have to investigate the matter, but what is there to investigate if the till slip and the products are not with Game. The first incident happened last year and the other one this year. What do you have with you to go on with your investigation. I must admit that i am so sorry for buying at Game, because at Pick&Pay all you have to do is have your till slip and you get a new product or your money back.
Regards
Davina
I understand that you would have to investigate the matter, but what is there to investigate if the till slip and the products are not with Game. The first incident happened last year and the other one this year. What do you have with you to go on with your investigation. I must admit that i am so sorry for buying at Game, because at Pick&Pay all you have to do is have your till slip and you get a new product or your money back.
Regards
Davina
DP
Davina P's updateReviewer Update
18 Dec 2020, 09:10Hi Andre,
Nowhere on the slip or the terms and conditions does it state in black and white that the screen is not covered. The stamp on the back of the till slip was told that the TV was in good order and the screen was not broken. If you truly believe that I would take out a warranty on something and was told by word of mouth that the screen is not covered I would take out such a warranty and now you want to tell me stock controller told us that if only 1 sales person was helping us and 2 other customers at the same time. I will have to come into the store to see how this stock controller looks like cause I only met the salesperson making the sale.
ONE THE STAMP AT THE BACK IS WRITTEN
CHECKED BY-SISCO
SCREEN NOT CRACK- WAS INDICATED WITH A RIGHT TICK
GOOD WORKING CONDITION -WAS INDICATED WITH A RIGHT TICK
SERIAL NUMBER-WAS NOT WRITTEN ON
CUSTOMER SIGNATURE-MY HUSBAND SIGNED
Also the WE OFFER PEACE OF MIND on the till slip nowhere does is reflects in black and white that the screen is not covered. Apart from the other false promises on the back of the till slip it states in black and white that,
WE WILL HAVE ANY ITEM UNDER WARRANTY, REPAIRED FOR YOU-SHOUL THAT TAKE LONGER THAT 21 DAYS , THE ITEM WILL BE REPLACED OR REFUNDED. FOR WARRANTY PURPOSES PROOF OF PURCHASE IS REQUIRED. WE ALSO ENSURE ONGOING SERICE ON ANY PRODUCT BOUGHT FROM GAME EVEN AFTER THE WARRANTY EXPIRES.
So now could you please re-read your terms and conditions( ON MY COMPREHENSIVE COVER ) and the terms and conditions at the back of your till slip and prove to me that my TV that is still under warranty CAN NOT be replaced or refunded.
The only item that is not covered is the remote control on the back of the ( TERMS AND CONDITIONS)
Could you now please tell me how it is possible to do false advertising and false promises. Cause nothing I have ever received by Game Promenade Mall rejection upon rejection. You were not even there when the salesman ran through the sale. So how is it possible for you to know what your stock controller told us that day. The same happened with my laptop. All the items on that till slip has broken apart from the TV stand we bought.
Please read below what you are telling me, that was not told to us by the salesperson who helped us. Nothing was properly explained.
In the terms and conditions the word PANEL does not even appear on it.
Keep in mind the Extended warranty that you purchased with the TV is an EXTENSION of the manufacturer's warranty, it's not a completely different warranty that covers anything & everything hence it being called Extended Warranty.
After being turned away the first time my husband brought the TV in , now you offering me the service of a technician taking a look at it, why could it not happen when he brought it in. you are selling false promises to people.
I am very disappointed at Game and do my best by word of mouth of our I was ****** by Game with its false promises.
I am not leaving the matter , because my children needs their TV.
Davina
-----Original Message-----
From: Andre Prince [mailto:***]
Sent: 17 December 2020 03:09 PM
To: Davina Poggenpoel; ***
Cc: Web Support Game; Customer Service - Store Operations; Nevash Green; Charlie Stathakis
Subject: RE: WARRANTY
Good afternoon Davina,
As previously explained to you, the panel or any sort of damage to the panel is not covered under the manufacturer's warranty. This was explained to you at point of purchase by the stock controller hence the stamp & your signature at the back of your till slip. Keep in mind the Extended warranty that you purchased with the TV is an EXTENSION of the manufacturer's warranty, it's not a completely different warranty that covers anything & everything hence it being called Extended Warranty.
As you mention below "The screen itself is not crack ,but there seem to appear a crack on the inside of the tv." Hence the reason why I need to send your unit in for a qualified technician to have a look at & advise accordingly & without the technician's report or feedback, I cannot exchange, nor refund you, nor give you a brand new TV.
T:+***
C:+***
E:***
Massmart is an Empowerdex verified Level Four Contributor to BEE.
To view the BBBEE certificate, click here: http://www.massmart.co.za/wp-content/uploads/2014/04/BBBEE-Certificate.pdf
Massmart Ethics: Tell us if we don’t do what is Right, Fair, Honest and Legal.
Free call ***or email: mailto:***
Massmart’s Ethics Line is managed confidentially by Deloitte Tip-offs Anonymous)
To view the Disclaimer, click here: http://www.massmart.co.za/email-disclaimer/
-----Original Message-----
From: Davina Poggenpoel <***>
Sent: Thursday, December 17, 2020 12:50 PM
To: Andre Prince <***>; ***
Cc: Web Support Game <***>; Customer Service - Store Operations <***>
Subject: RE: WARRANTY
Hi Andre,
So now what are you telling me, does the warranty cover my TV or not. Because I have had so many people read the terms and conditions just to make sure that where on the terms and condition it states that it does not cover the screen. The screen itself is not crack ,but there seem to appear a crack on the inside of the tv.
Also I cannot be without a TV so long because I have 2 little ones that needs their TV. You either give me a TV to keep them happy or just give me a new TV altogether.
No sorry Andre, I cannot accept your solution to the problem. I am fed up with this, or you just give me a refund in order to buy me a TV by any other store but Game.
Regards
Davina
-----Original Message-----
From: Andre Prince [mailto:***]
Sent: 17 December 2020 12:14 PM
To: Davina Poggenpoel
Subject: RE: WARRANTY
Good morning Davina,
Thank you for all the info you supp**** me.
I started with enquiries & the service agent that we send extended warranty units to closed on the 15 December 2020 & will only open up on the 04 January 2021. I know that the warranty expires 27 January 2021, so I am going to need the TV in the store from the 04 January 2021, for us to book in & send to the service agent.
T:+***
C:+***
E:***
Massmart is an Empowerdex verified Level Four Contributor to BEE.
To view the BBBEE certificate, click here: http://www.massmart.co.za/wp-content/uploads/2014/04/BBBEE-Certificate.pdf
Massmart Ethics: Tell us if we don’t do what is Right, Fair, Honest and Legal.
Free call ***or email: mailto:***
Massmart’s Ethics Line is managed confidentially by Deloitte Tip-offs Anonymous)
To view the Disclaimer, click here: http://www.massmart.co.za/email-disclaimer/
-----Original Message-----
From: Davina Poggenpoel <***>
Sent: Thursday, December 17, 2020 10:32 AM
To: Andre Prince <***>
Subject: RE: WARRANTY
Good day Andre,
Thank you for your reply, you never ask for the correspondence between and Tammy from hallo peter. What you want to do with info beats me. You could log on to hello peter and see for yourself. And you never said I had to make a copy of the back of the till slip.
But I will send it to you anyway, how am I suppose to supply with the faults of the tv if I told you on Friday already, I am no technician so its safe to say that your technicians will have to take a look at it. I am getting the impression that you are trying to make it difficult for me by requesting all the correspondence.
Below is the correspondence requested by yoy. I had to copy and paste to give it to you. But log on to hello peter and you will see all the complaints there for Game.
Regards
Davina
10 Dec 2020, 13:15
MONEY HUNGRY GAME AND THEIR STAFF-GAME PROMENADE MALL Good day, i do hope some one can help me regarding my complaints with Game in Promenade mall. i have purchased a laptop(HP INTEL) and a Telefunken 55 inch tv from them on the 18.01.2018. Last year June 2019 my laptop did not want to go on anymore and we took it back to be fixed. the unhelpful salesman who sold us the laptop said that the guarantee does not cover that and they wont be able to repair it. we went back to the help desk and ask if they can send it away to check what is wrong with it, the lady told us that we will first have to pay to send it to repairs(courier fees) and can still not guarantee that it will be fixed and still pay for the assessment done on the laptop. we asked if there is nothing else we could do she said no. the saleman told us to take it to a computer shop to have it repaired.
TELEFUNKEN TV
We had bought our tv on the same day with our hard earned cash money,and bought a extra year guaranteea and warranty on the tv.
this week my husband took the tv back to and the sales man in that department told my husband that they wont be able to fix the tv and the extra year does not cover it, with out even plugging it in to check what,s wrong with our tv, with out suggesting that maybe it can be send way to be assessed, he just said we will have to pay the repairs ourselves and it will cost us R5500.00 The tv cost us R5000.00 the laptop R6500.00 and the extra year was R600.00 Now having spent so much at Game just to be turned away without assistance is wrong. why would there be a guarantee just to be turned away by the sales people.
Game,s sales people is quick to make a sale but not eager to give you after sales assistance our even courteous assistance when you come there.
My name is Davina Poggenpoel and my number is ********** My husband is Nathan Poggenpoel -**********
I am truly disappointed in Game and their staff.
G
Game's reply:
11 Dec 2020, 09:53
Hi Davina,
Thank you for bringing this to our attention.
We really sorry for the overall experience, please allow us to investigate and provide urgent feedback.
Regards
Tammy
Private Reply
DP
Davina P:
14 Dec 2020, 14:16
Good day Tammy,
I understand that you would have to investigate the matter, but what is there to investigate if the till slip and the products are not with Game. The first incident happened last year and the other one this year. What do you have with you to go on with your investigation. I must admit that i am so sorry for buying at Game, because at Pick&Pay all you have to do is have your till slip and you get a new product or your money back.
Regards
Davina
-----Original Message-----
From: Andre Prince [mailto:***]
Sent: 17 December 2020 09:48 AM
To: Davina Poggenpoel
Subject: RE: WARRANTY
Good morning Davina,
Thanks for Proof of Purchase & Extended warranty doc's, but where is the communication between yourself & the lady from Game that responded to your Hello Peter complaint. You are going to have to supply me with fault details of the TV, a copy of the back of your till slip showing the stamp & the Hello Peter complaint as well.
T:+***
C:+***
E:***
Massmart is an Empowerdex verified Level Four Contributor to BEE.
To view the BBBEE certificate, click here: http://www.massmart.co.za/wp-content/uploads/2014/04/BBBEE-Certificate.pdf
Massmart Ethics: Tell us if we don’t do what is Right, Fair, Honest and Legal.
Free call ***or email: mailto:***
Massmart’s Ethics Line is managed confidentially by Deloitte Tip-offs Anonymous)
To view the Disclaimer, click here: http://www.massmart.co.za/email-disclaimer/
--
Good day Andre,
Please find attached as requested, I am press for time so I am going home now.
Regards
Davina Poggenpoel
DP
Davina P's update18 Dec 2020, 09:10
Reviewer Update
Hi Andre,
Nowhere on the slip or the terms and conditions does it state in black and white that the screen is not covered. The stamp on the back of the till slip was told that the TV was in good order and the screen was not broken. If you truly believe that I would take out a warranty on something and was told by word of mouth that the screen is not covered I would take out such a warranty and now you want to tell me stock controller told us that if only 1 sales person was helping us and 2 other customers at the same time. I will have to come into the store to see how this stock controller looks like cause I only met the salesperson making the sale.
ONE THE STAMP AT THE BACK IS WRITTEN
CHECKED BY-SISCO
SCREEN NOT CRACK- WAS INDICATED WITH A RIGHT TICK
GOOD WORKING CONDITION -WAS INDICATED WITH A RIGHT TICK
SERIAL NUMBER-WAS NOT WRITTEN ON
CUSTOMER SIGNATURE-MY HUSBAND SIGNED
Also the WE OFFER PEACE OF MIND on the till slip nowhere does is reflects in black and white that the screen is not covered. Apart from the other false promises on the back of the till slip it states in black and white that,
WE WILL HAVE ANY ITEM UNDER WARRANTY, REPAIRED FOR YOU-SHOUL THAT TAKE LONGER THAT 21 DAYS , THE ITEM WILL BE REPLACED OR REFUNDED. FOR WARRANTY PURPOSES PROOF OF PURCHASE IS REQUIRED. WE ALSO ENSURE ONGOING SERICE ON ANY PRODUCT BOUGHT FROM GAME EVEN AFTER THE WARRANTY EXPIRES.
So now could you please re-read your terms and conditions( ON MY COMPREHENSIVE COVER ) and the terms and conditions at the back of your till slip and prove to me that my TV that is still under warranty CAN NOT be replaced or refunded.
The only item that is not covered is the remote control on the back of the ( TERMS AND CONDITIONS)
Could you now please tell me how it is possible to do false advertising and false promises. Cause nothing I have ever received by Game Promenade Mall rejection upon rejection. You were not even there when the salesman ran through the sale. So how is it possible for you to know what your stock controller told us that day. The same happened with my laptop. All the items on that till slip has broken apart from the TV stand we bought.
Please read below what you are telling me, that was not told to us by the salesperson who helped us. Nothing was properly explained.
In the terms and conditions the word PANEL does not even appear on it.
Keep in mind the Extended warranty that you purchased with the TV is an EXTENSION of the manufacturer's warranty, it's not a completely different warranty that covers anything & everything hence it being called Extended Warranty.
After being turned away the first time my husband brought the TV in , now you offering me the service of a technician taking a look at it, why could it not happen when he brought it in. you are selling false promises to people.
I am very disappointed at Game and do my best by word of mouth of our I was ****** by Game with its false promises.
I am not leaving the matter , because my children needs their TV.
Davina
-----Original Message-----
From: Andre Prince [mailto:***]
Sent: 17 December 2020 03:09 PM
To: Davina Poggenpoel; ***
Cc: Web Support Game; Customer Service - Store Operations; Nevash Green; Charlie Stathakis
Subject: RE: WARRANTY
Good afternoon Davina,
As previously explained to you, the panel or any sort of damage to the panel is not covered under the manufacturer's warranty. This was explained to you at point of purchase by the stock controller hence the stamp & your signature at the back of your till slip. Keep in mind the Extended warranty that you purchased with the TV is an EXTENSION of the manufacturer's warranty, it's not a completely different warranty that covers anything & everything hence it being called Extended Warranty.
As you mention below "The screen itself is not crack ,but there seem to appear a crack on the inside of the tv." Hence the reason why I need to send your unit in for a qualified technician to have a look at & advise accordingly & without the technician's report or feedback, I cannot exchange, nor refund you, nor give you a brand new TV.
T:+***
C:+***
E:***
Massmart is an Empowerdex verified Level Four Contributor to BEE.
To view the BBBEE certificate, click here: http://www.massmart.co.za/wp-content/uploads/2014/04/BBBEE-Certificate.pdf
Massmart Ethics: Tell us if we don’t do what is Right, Fair, Honest and Legal.
Free call ***or email: mailto:***
Massmart’s Ethics Line is managed confidentially by Deloitte Tip-offs Anonymous)
To view the Disclaimer, click here: http://www.massmart.co.za/email-disclaimer/
-----Original Message-----
From: Davina Poggenpoel <***>
Sent: Thursday, December 17, 2020 12:50 PM
To: Andre Prince <***>; ***
Cc: Web Support Game <***>; Customer Service - Store Operations <***>
Subject: RE: WARRANTY
Hi Andre,
So now what are you telling me, does the warranty cover my TV or not. Because I have had so many people read the terms and conditions just to make sure that where on the terms and condition it states that it does not cover the screen. The screen itself is not crack ,but there seem to appear a crack on the inside of the tv.
Also I cannot be without a TV so long because I have 2 little ones that needs their TV. You either give me a TV to keep them happy or just give me a new TV altogether.
No sorry Andre, I cannot accept your solution to the problem. I am fed up with this, or you just give me a refund in order to buy me a TV by any other store but Game.
Regards
Davina
-----Original Message-----
From: Andre Prince [mailto:***]
Sent: 17 December 2020 12:14 PM
To: Davina Poggenpoel
Subject: RE: WARRANTY
Good morning Davina,
Thank you for all the info you supp**** me.
I started with enquiries & the service agent that we send extended warranty units to closed on the 15 December 2020 & will only open up on the 04 January 2021. I know that the warranty expires 27 January 2021, so I am going to need the TV in the store from the 04 January 2021, for us to book in & send to the service agent.
T:+***
C:+***
E:***
Massmart is an Empowerdex verified Level Four Contributor to BEE.
To view the BBBEE certificate, click here: http://www.massmart.co.za/wp-content/uploads/2014/04/BBBEE-Certificate.pdf
Massmart Ethics: Tell us if we don’t do what is Right, Fair, Honest and Legal.
Free call ***or email: mailto:***
Massmart’s Ethics Line is managed confidentially by Deloitte Tip-offs Anonymous)
To view the Disclaimer, click here: http://www.massmart.co.za/email-disclaimer/
-----Original Message-----
From: Davina Poggenpoel <***>
Sent: Thursday, December 17, 2020 10:32 AM
To: Andre Prince <***>
Subject: RE: WARRANTY
Good day Andre,
Thank you for your reply, you never ask for the correspondence between and Tammy from hallo peter. What you want to do with info beats me. You could log on to hello peter and see for yourself. And you never said I had to make a copy of the back of the till slip.
But I will send it to you anyway, how am I suppose to supply with the faults of the tv if I told you on Friday already, I am no technician so its safe to say that your technicians will have to take a look at it. I am getting the impression that you are trying to make it difficult for me by requesting all the correspondence.
Below is the correspondence requested by yoy. I had to copy and paste to give it to you. But log on to hello peter and you will see all the complaints there for Game.
Regards
Davina
10 Dec 2020, 13:15
MONEY HUNGRY GAME AND THEIR STAFF-GAME PROMENADE MALL Good day, i do hope some one can help me regarding my complaints with Game in Promenade mall. i have purchased a laptop(HP INTEL) and a Telefunken 55 inch tv from them on the 18.01.2018. Last year June 2019 my laptop did not want to go on anymore and we took it back to be fixed. the unhelpful salesman who sold us the laptop said that the guarantee does not cover that and they wont be able to repair it. we went back to the help desk and ask if they can send it away to check what is wrong with it, the lady told us that we will first have to pay to send it to repairs(courier fees) and can still not guarantee that it will be fixed and still pay for the assessment done on the laptop. we asked if there is nothing else we could do she said no. the saleman told us to take it to a computer shop to have it repaired.
TELEFUNKEN TV
We had bought our tv on the same day with our hard earned cash money,and bought a extra year guaranteea and warranty on the tv.
this week my husband took the tv back to and the sales man in that department told my husband that they wont be able to fix the tv and the extra year does not cover it, with out even plugging it in to check what,s wrong with our tv, with out suggesting that maybe it can be send way to be assessed, he just said we will have to pay the repairs ourselves and it will cost us R5500.00 The tv cost us R5000.00 the laptop R6500.00 and the extra year was R600.00 Now having spent so much at Game just to be turned away without assistance is wrong. why would there be a guarantee just to be turned away by the sales people.
Game,s sales people is quick to make a sale but not eager to give you after sales assistance our even courteous assistance when you come there.
My name is Davina Poggenpoel and my number is ********** My husband is Nathan Poggenpoel -**********
I am truly disappointed in Game and their staff.
G
Game's reply:
11 Dec 2020, 09:53
Hi Davina,
Thank you for bringing this to our attention.
We really sorry for the overall experience, please allow us to investigate and provide urgent feedback.
Regards
Tammy
Private Reply
DP
Davina P:
14 Dec 2020, 14:16
Good day Tammy,
I understand that you would have to investigate the matter, but what is there to investigate if the till slip and the products are not with Game. The first incident happened last year and the other one this year. What do you have with you to go on with your investigation. I must admit that i am so sorry for buying at Game, because at Pick&Pay all you have to do is have your till slip and you get a new product or your money back.
Regards
Davina
-----Original Message-----
From: Andre Prince [mailto:***]
Sent: 17 December 2020 09:48 AM
To: Davina Poggenpoel
Subject: RE: WARRANTY
Good morning Davina,
Thanks for Proof of Purchase & Extended warranty doc's, but where is the communication between yourself & the lady from Game that responded to your Hello Peter complaint. You are going to have to supply me with fault details of the TV, a copy of the back of your till slip showing the stamp & the Hello Peter complaint as well.
T:+***
C:+***
E:***
Massmart is an Empowerdex verified Level Four Contributor to BEE.
To view the BBBEE certificate, click here: http://www.massmart.co.za/wp-content/uploads/2014/04/BBBEE-Certificate.pdf
Massmart Ethics: Tell us if we don’t do what is Right, Fair, Honest and Legal.
Free call ***or email: mailto:***
Massmart’s Ethics Line is managed confidentially by Deloitte Tip-offs Anonymous)
To view the Disclaimer, click here: http://www.massmart.co.za/email-disclaimer/
--
Good day Andre,
Please find attached as requested, I am press for time so I am going home now.
Regards
Davina Poggenpoel
DP
Davina P's updateReviewer Update
22 Dec 2020, 11:54Good day,
I want to thank Game Promenade Mall and Andre Prince the manager for granting me a refund for my TV i bought by them. I can now buy a other TV for my kids.
Thank you Andre
I want to thank Game Promenade Mall and Andre Prince the manager for granting me a refund for my TV i bought by them. I can now buy a other TV for my kids.
Thank you Andre
DP
Davina P's update22 Dec 2020, 11:54
Reviewer Update
Good day,
I want to thank Game Promenade Mall and Andre Prince the manager for granting me a refund for my TV i bought by them. I can now buy a other TV for my kids.
Thank you Andre
I want to thank Game Promenade Mall and Andre Prince the manager for granting me a refund for my TV i bought by them. I can now buy a other TV for my kids.
Thank you Andre