JJvR
Jan Jansen van Rensburg
1 reviews | Active since Jun 2015
29 Sept 2015, 14:34
Moldy mattress
I specially went to Canal Walk branch over the weekend to purchase Camp Master airbed for my bnb guests arriving on Friday's two toddlers. Today (Tuesday) upon unfolding the mattress I was horrified to see it covered in mold. Since I have no time to go back to exchange it my only option was to try and wipe and brush it as best I could. I sincerely hope these kids do not get ill because of this. Game store is just increasingly disappointing. I warn all of you to unpack and thoroughly inspect all the goods purchased from them as their quality control can not be trusted! And to think I paid R279 for this disgustingly moldy dirty mattress.
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Replies (1)Game's replyOfficial
01 Oct 2015, 00:24Hello MrComplain02,
We acknowledge receipt of your complaint with reference ***5 and apologize for your inconvenience in this matter.
The item came sealed from the Supplier so we were unaware. As discussed an exchange will be done for you.
We thank you for your support.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***5 and apologize for your inconvenience in this matter.
The item came sealed from the Supplier so we were unaware. As discussed an exchange will be done for you.
We thank you for your support.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply01 Oct 2015, 00:24
Official
Hello MrComplain02,
We acknowledge receipt of your complaint with reference ***5 and apologize for your inconvenience in this matter.
The item came sealed from the Supplier so we were unaware. As discussed an exchange will be done for you.
We thank you for your support.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***5 and apologize for your inconvenience in this matter.
The item came sealed from the Supplier so we were unaware. As discussed an exchange will be done for you.
We thank you for your support.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
