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Bernard L

1 reviews | Active since Sept 2015

05 Dec 2025, 11:24

Mixed up online order

I recently placed my fourth online order with Game Stores, using the same Limpopo delivery address that was successfully used for my previous three orders. However, this time the order was inexplicably split into two deliveries—one correctly assigned to Limpopo, and the other redirected to Pretoria with an amended address I did not authorize.

Despite my efforts to clarify this with the online customer service team, the issue remains unresolved. I’ve explained that the Polokwane branch has consistently fulfilled my past orders without issue, and they are well-acquainted with my delivery location.

Unfortunately, the store is now proposing to cancel and refund the order, which is not the resolution I’m seeking. I kindly request your urgent intervention to ensure that the full order is handed

0
Replies (3)
Game
Game's reply08 Dec 2025, 13:56
Official
Hi Bernard, thank you for reaching out. I am so sorry for the service that you have received. Kindly note that I do see that you requested for a refund for the order and we have received your banking details. Please note that your query has been escalated to the relevant team to assist you accordingly. An agent will contact with you with an update.

Best regards,

BL
Bernard L's update09 Dec 2025, 15:51
Reviewer Update
I have been waiting since yesterday for your agent to contact me regarding my refund. I called your call center, I was informed that the assigned agent is not available today, and the agent who answered my call could not assist because the case is not assigned to her.What happens if the assigned agent is off sick for several days or unavailable? This kind of process is what causes refunds to take 7–14 days unnecessarily.I urgently need my refund so that I can purchase elsewhere. Please prioritize this matter. If your customer care service does not improve, you risk losing customers and damaging your reputation.
Game
Game's reply10 Dec 2025, 12:06
Official
Hi Bernard, apologies for the delay regards to your refund. I do see that an agent has made contact with you as we are waiting for the store to complete the return note. The agent will get feedback by today and will follow up with you once this has been done.

Best regards,