Mistreated by Game head office

Mistreated by Game head office. I've lost my RSC card went to game festival mall in Kempton pard on the 5th Friday to report and get a replacement of the the new card they asked to by airtime and data for them to proceed which I did and they couldn't retrieve the pin the Assistance lady by the name of IVY called the ***** department and head office trying to find out why she couldn't get access to my account, ***** department detracted nothing on their side which showed the account was not blocked, but still she couldn't access the account which she called the head office to find out what could be the problem we first spoke to Bongi who couldn't tell us why the account can't be accessed, I spent 5 hour till their closing time and IVY asked me to come the next day which I did and still repeat the same process as yesterday and still couldn't be helped. After 4 hours still couldn't be helped again the Lady by the name Of Jade Benber from head office over the phone told me that if ive run out of airtime and data there's nothing she can help me with, she didn't care that I came there for 2 consecutive days using petrol and buying airtime and data, and the hours I've spent on their store while waiting for them to navigate their system,, she went as far as telling me that I still have to pay the account and if it's being used regardless of that I reported it lost I still need to pay up so to me their consent was that I must pay the account regardless of whether I have the card or not,,,, I even lost on the special of the airbed that I wanted to buy that day.... I'm so grateful for Ausu IVY for all her trouble she went through trying to assist me with getting a new card and her patience with me hence I took out my frustration on her