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MEGAN B

1 reviews | Active since Oct 2018

07 Jan 2020, 11:14

MISSION TO GET A STATEMENT OF ACCOUNT !

I am assisting a family member with clearing all his accounts so that he could go into the new year with a fresh start. His game account has been handed over to VVM attorneys and his been trying to get a statement showing what is still outstanding on his game account but no help has been received from the accounts department from game because based on the payments made thus far the account should out of the arrears but we cant confirm !!! when we go to game all they say is that they cant assist because the account has been handed over.

CAN WE JUST GET A STATEMENT ! UNLESS YOU DONT WANT YOUR MONEY ????

0
Replies (4)
Game
Game's reply07 Jan 2020, 13:14
Official
Good Day Megan,

Thank you for bringing this to our attention. 

We apologize for the inconvenience this has caused you. 

Kindly email us your contact details with "Att Abdul #351128" as the subject line to *** so we may address this matter.

Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Game
Game's reply07 Jan 2020, 13:14
Official
Good Day Megan,

Thank you for bringing this to our attention. 

We apologize for the inconvenience this has caused you. 

Kindly email us your contact details with "Att Abdul #351128" as the subject line to *** so we may address this matter.

Kind Regards
Abdul Petersen
Game Online Support: Tel: *** 
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
MB
MEGAN B's update09 Jan 2020, 12:51
Reviewer Update
Abul

I'm still awaiting for a call or response.

Thank you
MB
MEGAN B's update17 Jan 2020, 12:11
Reviewer Update
I still have not anything from Game regarding a statement for the account. I'm trying to do the right thing yet you are making this so hard.

My options seems to be limited. Could you please make contact or else I have no option but to contact the NCR.