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RM
Rakgaga M

1 reviews | Active since Jan 2021

10 Dec 2025, 09:00

Missing parts - Trampoline purchased at Game Mamelodi.

Game ref number : 20N5A I must express my deep disappointment and disbelief. On November 25th, 2025, I purchased a trampoline on clearance at the Game Mamelodi store as a gift. I unwrapped it on December 6th, 2025, and immediately found that several parts were missing, preventing assembly.

The manual’s listed contact number, +***5, was invalid or no longer in service. This prevents me from seeking assistance. I demand the correct contact number to report this issue and have the missing parts delivered without delay.

I filed a formal complaint with the Game customer care team (***) on December 6th, 2025, and spoke to four representatives, including a supervisor, with little to no progress. I have been passed around without resolution.

The only response from Game was a generic apology and a request to schedule a call. I have already authorized them to call me immediately, yet no contact has been made.

I am left with a trampoline I cannot assemble due to missing parts, and the supplier’s contact details are nonexistent. This is unacceptable.

I require immediate action to resolve this matter. VERY Disappointed 🙁 customer.

0
Replies (6)
RM
Rakgaga M's update10 Dec 2025, 12:20
Reviewer Update
Hi thanks for the response. This is taking long I reported this on Saturday? Today it's Wednsday?
RM
Rakgaga M's update11 Dec 2025, 09:53
Reviewer Update
Game is the worst business to deal with .
RM
Rakgaga M's update11 Dec 2025, 12:22
Reviewer Update
Not good enough. I have not received any phone call and I have been calling in and not getting any assistance . No sense of urgency. 😭😭😭😭😭😭
Game
Game's reply11 Dec 2025, 12:42
Official
Hi Rakgaga, I understand your frustration and appreciate your patience. Your query is being dealt with by the Massmart complaints team now. 
RM
Rakgaga M's update15 Dec 2025, 18:31
Reviewer Update
Today is the 15th and the last response that I got from Game was on the 11th and my biggest worry is that there has not been any feedback regarding this. I have sent an emall to Game and to Massmart but to date nothing is happening. Emails are not being responded to. I have sent an emall to the Massmart team today and no one got back to me. I am still sitting with an incomplete trampoline. Please deal with this.
Game
Game's reply16 Dec 2025, 12:35
Official
Hi Rakgaga, I am so sorry to hear that you were not contacted yet. Kindly be advised that the agent tried contacting you, however, there was no answer and as per the store feedback the matter has been resolved.