Missing Items from Delivery – Fattis & Moni Macaroni 3kg

Mpho and I placed an order for 38 units of Fattis & Moni Macaroni 3kg for our stokvel ladies, but upon delivery, we only received 36. We reported the missing items the following day but received no response until I followed up with a call and was told the issue had been escalated. A staff member from Game Key West later contacted Mpho, claiming she packed all 38 units and was asked to provide proof, which she said she would follow up on. We received five sealed Big 5 boxes containing the 36 units, and now we've been informed via email that the courier verified all 38 were delivered. This raises a serious concern: how could the courier confirm the quantity of items inside sealed boxes without opening them, which they are not permitted to do? This response implies that we are being dishonest, which is unacceptable. We are simply requesting that the missing 2 units be delivered to us as per our original order.