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NB
Natasha B

1 reviews | Active since Dec 2018

18 Dec 2018, 11:49

MISSING ITEM - VERY BAD SERVICE!!!!

I bought 2 x DSTV Explorer decoders online on Black Friday 23 Nov. My parcel arrived on 27 Nov only to discover 1 decoder inside the box. I called Game Online immediately and logged my call with Shannon. The following day I called again only to discover she no longer works there. I then logged a new call with ***hrie and he too promised to investigate. Again I followed up the next day and Murphy's law... he too resigned!!! Can you believe my frustration but I kept my cool. They are a call center so every-time I spoke to a different person and explaining the whole incident over again. I then had to log another call for the 3RD TIME with Merle!!! Finally on the 7th Dec my query got some attention, but to date (18 Dec) still not resolved!! I'm sorry but enough is enough!! If there is some internal ***** going on or whatever, you can deal with it internally but just JUST GIVE MY DECODER PLEASE!!!

0
Replies (3)
Game
Game's reply18 Dec 2018, 15:13
Official
We are in receipt of your re-occurring call with reference 8394 and apologise on behalf of ONLINE for the delay.

We escalated the matter to Senior Management @ONLINE who will contact you out of this forum to discuss this matter.

 Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired 
Tel: ***73 / Fax: *** 

E-Mail: *** 

Best regards,

NB
Natasha B's update21 Dec 2018, 11:31
Reviewer Update
I received a call from the call centre operator (Not Senior Management as promised) just to hear that the warehouse is not answering their phones. I mean really now!!! Clearly there is something very wrong on all levels in this business!! Not to answering your phones after nearly a month......ABSOLUTELY SHOCKING!!!!!!!
NB
Natasha B's update15 Jan 2019, 15:49
Reviewer Update
FINALLY!!! after numerous phone calls, many investigations, constant nagging since November 2018, I received my 2nd decoder. Thank Goodness I'm a very patient person which finally paid off. Special thank you to Valma and Kurt at Game head office for resolving my query.