Missing fridge but Game says it's okay, I should wait.

I ordered a fridge online on the 30th of October. On the 2nd of November I received an email stating that my fridge was delivered. It was not delivered to me. So i contacted their online support and the person I spoke to said that the email was delivered "prematurely and I should wait the 5 days before contacting Game again". Yesterday (6/11/2018) was the end of the 5 days so I phoned Game again. Turns out it was delivered on the day mentioned, just not to me. So now I am R2700 poorer without a fridge. This is utterly ridiculous. Game can't just give a parcel to anyone who is willing to sign for it. Why did I then give 2 contact numbers if they didn't even call me with regards to delivery. I expect this problem to be sorted out as soon as possible.