Missing Components

I purchase a fridge on the game online store which was delivered at the start of December.

During the process of unpacking the unit it became apparent that the fridge delivered was short 2 of the 3 freezer draws. I reported this to the websupport e-mail with an image of the freezer (lacking the draws), only for a response stating that the order had been delivered, with no reference to what I had stated in the body of my e-mail.

After following up telephonically I was requested to provide an image of the freezer (this was provided with my original complaint) and so I forwarded my original email to websupport as requested, only to be told (a week later) I need to supply an image of the barcode on the fridge (thankfully I had not removed all the stickers off the unit). Why all the information required was split over multiple request is beyond me.

I've now reached the stage where no matter how many calls I make to the call center, I keep getting the same answer "I need to speak to Kerry (Short) and I will call you back", To date I have yet to received a call back from Game with feedback to where/when I can expect to receive the remainder of my unit.