1 reviews | Active since Jul 2018
Missing BOLTS on equipment
Today I brought a gym bench at Game that cost me R1199. It’s the first time I purhched gym equipment at Game and I mainly went there cause I’ve known them to be a credible brand that ensures everything is in order. I was and still am very disappointed that I got home to open the box carrying my equipment to piece together with missing bolts. How am I supposed to piece the bench together without BOLTS. I mean that’s surely something you make sure is there before it goes out to consumers. I’m not even sure all pieces are there now. To someone else this may seem small but I hadbeen planning to buy this for my brothers and I for months. Now imagine getting home and opening it in excitement only for it to be ended by a clumsy anticlimax of missing bolts. Now I have to waste petrol traveling back to Game tomorrow and my time during the day. NVM the time I’ll waste putting the entire thing back in the box.
I don’t wanna tell consumers where not to buy or where to buy, but this is a lame experience and it’s made me trust the brand less. I’m not happy.
Good day,
We are pleased to inform you we have received your enquiry/complaint at the Game/ DionWired Customer Care. We apologise for any inconvenience caused.
We have logged your request with reference number ***0. This number should be retained for reference purposes. The matter will be referred to Senior Management who will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
/rt
Best regards,
Good day,
We are pleased to inform you we have received your enquiry/complaint at the Game/ DionWired Customer Care. We apologise for any inconvenience caused.
We have logged your request with reference number ***0. This number should be retained for reference purposes. The matter will be referred to Senior Management who will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
/rt
Best regards,
We confirm that Management has contacted you to advise that you may collect the missing items at your inconvenience.
We thank you for your support.
Regards.
Group Customer Service Advisor
***
Tel: ***73
/rt
Best regards,
We confirm that Management has contacted you to advise that you may collect the missing items at your inconvenience.
We thank you for your support.
Regards.
Group Customer Service Advisor
***
Tel: ***73
/rt
Best regards,
