MISS LED BY GAME GATEWAY ON APPLIANCE GUARANTEE

I purchased a Samsung 32 l Electronic Microwave in March 2020. The microwave just stopped working. It was not coming on anymore. I called the call centre and the lady told me I could take it back for a refund or an exchange. I took the microwave back and now the Samke from Customer Service at Game Gateway tells me that she has to send the microwave to get it checked up before I can get it replaced or refunded. This process will take 21 working days.

I was most annoyed as I stood in a queue for more that 45 minutes before I was attended to only to be turned away empty handed.

I felt very miss led. Surely someone should have told me that this is the process if the appliance stopped working within six months at the time of purchase. It is amazing how the product stopped working exactly six months after I purchased it. I was not at anytime informed that the guarantee was only six months. I definitely did not sign anything to that effect.

Prior to this I had a Logik microwave that I had for over 6 years without a problem. I thought I upgraded when I purchased the Samsung but boy was I wrong!

So guys please be aware when purchasing appliances like microwaves or even an iron stone from Game there is a 6 months guarantee. If it breaks within seven days then only you get a refund or replacement or you wait 21 days maybe longer......